Sr. Analyst - MIS & Automations

Pay Band: 5

Country/Location: (Advant IT Park) Noida, India

Department: GSS English & Exams (IELTS Operations)

Contract Type: Fixed term contract until 31 March 2027

Closing Date: Tuesday 15 July 2025 - 23:59 Singapore Time (GMT +8)

Role Purpose & Accountabilities:

We are seeking a dedicated professional to join our team in a role focused on understanding the information needs of our operations and delivery teams. This position involves developing and maintaining reports and systems to ensure accurate and timely fulfillment of these needs.

You will work in shifts and may occasionally travel or extend hours during training drives, with a requirement to work from the office five days a week. Key responsibilities include short- and long-term workload forecasting, scheduling, and real-time resource management, while ensuring delivery of key performance metrics.

The role also involves supporting IELTS Operations reporting requirements, aligning reports with business strategy, and identifying new reporting needs. You will ensure compliance with information security policies and ISO 27001 standards, manage access levels, and provide security awareness training to the team.

Qualifications

• Graduate degree

• Microsoft Excel Certification (Intermediate level)

• VBA Certification (Intermediate)

• Power APP

• Power Automate

• .NET (Basic)

• Advance Excel certification (desirable)

Role specific skills, knowledge and experience:

• Advanced MS Office skills

• Good communication skills

• Expert in reporting & analytics with relevant exp. In a reporting/analytics role.

• Strong understanding of MIS principles, reporting standards, and performance metrics.

• Proactive approach with a focus on problem analysis & resolution. Ability to plan well and prioritise work

• Expert in MS Excel

• Expert in VBA

• Knowledge of workflow automation, macro development, or process improvement techniques.

• Expertise in reporting and dashboard tools like Power BI, Tableau, Excel (advanced), or similar BI tools. Power App, Power Automate.

• Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification

• Demonstrable experience of reacting positively to change

• Experience in a KPO industry in a secured environment

• 2-5 years in MIS, data analysis, or automation roles.

• MIS reporting and automation projects.

Benefits

• 21 days of Annual Leave per calendar year, subject to policy

• 14 days of Public Holidays per calendar year

• Group Mediclaim policy

• Group term life insurance policy

• Group accident insurance policy

• Gratuity, subject to prevailing country laws

• Free library membership

• Professional development - Ongoing learning and career growth opportunities to support your development.

Further Information

Right to work: As we cannot sponsor work passes, applicants must already have the right to live and work in India.

Workplace type: 100% onsite work from Noida office

Work Schedule: The position holder would be required to work in shifts. The role requires working from the office on all five days of the week.

May require travel occasionally, work extended hours during training drives