Spanish Customer Support

Job Title: Spanish Customer Service Specialist Location: Pune, India Budget: ₹10 LPA Shift: Night Shifts (Flexible) Job Type: Full-Time Job Description Immediate Joiner Preferred We are seeking a Spanish Customer Service Specialist to join our dynamic team in Pune. As a key member of our customer support team, you will assist Spanish-speaking customers by providing exceptional service and resolving inquiries in both Spanish and English. This role is ideal for individuals who are fluent in Spanish and English, possess a customer-centric attitude, and have strong communication skills. Responsibilities Provide high-quality customer service via phone, email, and chat in Spanish and English. Address customer inquiries, concerns, and issues effectively, ensuring customer satisfaction. Troubleshoot and resolve product or service issues for Spanish-speaking customers. Maintain professionalism and empathy while handling complex customer concerns. Update customer records and follow up as necessary to ensure resolution. Collaborate with internal teams to identify process improvements and enhance customer experience. Stay updated on product offerings, promotions, and services in both languages to support customers efficiently. Requirements Fluency in Spanish (spoken and written) and English. Spanish Certification (DELE or similar certification preferred). Proven experience in customer service or support (preferably in a multilingual environment). Strong communication and problem-solving skills. Ability to handle high-pressure situations and multitask efficiently. Ability to work in night shifts and meet deadlines in a fast-paced environment. Prior experience in customer support (voice/chat/email) is a plus. Preferred Qualifications Previous experience in a Spanish-language customer service role. Knowledge of customer service platforms, CRM tools, and MS Office. Strong attention to detail and the ability to maintain high standards of customer service. Benefits Competitive salary with the opportunity for career advancement. Comprehensive training and development programs. Work in a collaborative and inclusive environment. Health and wellness benefits. Performance-based incentives. If you're an immediate joiner with a passion for customer service and are fluent in both Spanish and English, we would love to hear from you! Apply now to become part of our innovative team. Skills: excellent communication skills,analytical skills,bpo,fluency in english,customer service,proficiency in ms office (excel, word, powerpoint),crm tools,key performance indicators,team leadership,knowledge of ms office,ms office proficiency (excel, word, powerpoint),cross-functional teamwork,data analysis tools proficiency,leadership skills,decision-making,healthcare management software proficiency,communication,data analysis tools,interpersonal skills,organizational skills,spanish,strong analytical and problem-solving skills,service level agreement management,collaborative skills,organizational abilities,problem-solving,team collaboration,fluency in spanish,voice process,leadership,strong analytical skills,collaborative work with cross-functional teams,language proficiency,communication skills,fluent in english,fluency in spanish and english,ms office proficiency,ms office,people management,collaborative teamwork,multitasking,attention to detail,strong communication skills,customer service platforms,knowledge of crm tools,excellent communication and interpersonal skills,fluent in spanish,ability to multitask,problem-solving skills,technical proficiency in healthcare management software,knowledge of customer service platforms,customer service skills,proficiency in ms office Show more Show less