Software Engineer

Role: ServiceNow Developer

Shift: 2PM-10:30PM IST

Hybrid Model

Interview process: F2F

Key Responsibilities:

• Manage day-to-day operations of the ServiceNow platform, including performance monitoring, user administration and System Administration.
• Maintain and support core ServiceNow Applications such as ITSM, ITOM, HRSD, CMDB and any custom applications as needed.
• Engage in Major Incident Management process for P1/P2 incidents to triage and resolve ServiceNow issues.
• Manage ServiceNow Incident and Request queue to resolve operational issues, defect ad service degradations in timely and efficient manner.
• Implement and maintain integrations with other Enterprise systems using MID Servers, REST and SOAP API Conduct and participate in routine maintenance activities like Platform upgrades, patching and cloning activities while ensuring minimum disruption to users.
• Ensure Compliance with security standards, access controls and Audit requirements
• Collaborate with the ServiceNow Platform Team (including ServiceNow Architect, BSAs and Development team) to ensure code quality, performance and maintainability.
• Partner with the business on exploring new opportunities to automate the operations processes.
• Maintain Platform documentation, including architecture diagrams, SOPs and Knowledge Base Articles Adhere to Agile Methodology and ServiceNow Best Practices

Required Skills & Qualifications:

• Bachelor's degree or equivalent work experience 5+ years of experience with ServiceNow platform as Development/Operations/Administration
• Proven expertise in managing the ServiceNow Platform in large enterprise environment.
• Strong Knowledge of ITSM Processes and Modules (Incident, Problem, Change, CMDB, etc)
• Proficiency in Java Script, Flow Designer, Business Rules, Script includes and UI Policies.
• Experience with ServiceNow ITOM (including Discovery, Event Management, Service Mapping) is a plus Exposure to HRSD, SecOps or GRC modules is preferred
• Strong knowledge of ITIL, Agile and DevOps Methodologies
• Strong experience with ServiceNow configuration, scripting, integrations (REST, SOAP APIs), and automation
• Excellent communication and documentation skills