Software Engineer

Job Summary

Key Responsibilities:

• Troubleshoot and resolve complex customer issues related to our software applications
• Handle escalated support cases from L2 teams, providing advanced troubleshooting and resolution
• Collaborate with development teams to identify and address the root causes of issues
• Design, develop, and implement solutions to improve application performance, security, networking, and data streaming aspects
• Conduct thorough root cause analysis and implement corrective actions
• Develop and maintain technical documentation and knowledge base articles
• Stay up-to-date with industry trends and emerging technologies in cybersecurity, networking, software development, data streaming (Kafka), and L3 support
• Participate in code reviews and ensure adherence to security, networking, data streaming, and L3 support best practices
• Collaborate with cybersecurity, network operations, data engineering, and L3 support teams to integrate security solutions, network architecture, Kafka data pipelines, and L3 support processes
• Develop and maintain automation scripts for troubleshooting, maintenance, network configuration, Kafka cluster management, and L3 support tasks
  

Requirements: _

• Bachelor’s degree in computer science or related field
• At least 2+ years of experience in software development, troubleshooting, networking, data streaming (Kafka), and L3 support
• Strong expertise in:
• Java and SpringBoot
• Linux operating systems
• Oracle database management
• Cybersecurity principles and practices
• Networking fundamentals (TCP/IP, DNS, HTTP, routers, switches, firewalls)
• Network protocols and architectures (LAN, WAN, VPN, cloud networking)
• L3 support principles and practices (troubleshooting, debugging, root cause analysis)
• Excellent problem-solving, debugging, and analytical skills
• Effective communication and collaboration skills
• Strong understanding of software development life cycles, Agile methodologies, network design principles, data streaming architectures, and L3 support processes
  

Good to Have:

• Kafka data streaming (producers, consumers, topics, partitions, brokers)
• Experience with automation tools and scripting languages (e.g., Python, Bash)
• Certifications in cybersecurity (e.g., CompTIA Security+, CISSP), networking (e.g., CCNA, CCNP), software development (e.g., Oracle Certified Java Programmer), data streaming (e.g., Confluent Certified Kafka Developer), or L3 support (e.g., HDI Certified Advanced Support Technician)
• Experience with cloud platforms (e.g., AWS, Azure), network virtualization (e.g., VMware NSX), software-defined networking (SDN), data streaming tools (e.g., Apache Storm, Apache Flink), or L3 support tools (e.g., ServiceNow, JIRA Service Desk)
• Knowledge of DevOps practices and tools (e.g., Jenkins, Docker, Kubernetes)