ServiceNow ITAM Solution Architect

Position Overview

This position serves as the technical lead for the IT Asset Management (ITAM) domain within Client's "ServiceNow Implementation" project. This role is responsible for designing the overall architecture and overseeing the technical implementation of the ServiceNow ITAM Professional solution to establish an integrated ITAM foundation across Client's global organization.

Roles & Responsibilities

ITAM Solution Architecture Design:

• Analyze Client's asset management requirements to design an optimal solution architecture based on the ServiceNow ITAM Professional module.
• Design the entire lifecycle management process (Request → Receipt → Return → Disposal) for assets, including hardware, software, and non-IT assets.
• Incorporate multi-language support and requirements for segregated/unified asset data views by legal entity to support global operations.
• Design the Configuration Management Database (CMDB) as the foundation for ITAM and define its relationship with asset data.

System Integration and Data Consolidation:

• Design the architecture for integrating with the SAP system to synchronize asset accounting information.
• Develop a plan to link asset data with user HR/organizational information by integrating with Workday.
• Design the architecture to automatically discover and update asset information by integrating ServiceNow with existing asset inventory tools such as SCCM, JAMF, and Intune.

Data Migration and Validation:

• Develop and lead the execution of a data migration strategy to transfer data from Client's existing asset management systems to the new ServiceNow ITAM system.
• Validate the integrity of the migrated data, which includes hardware, software, and office equipment.
• Lead and Support Technical Implementation:
• Design functionalities to support physical inventory counts using QR/barcode scanning.'
• Design an integrated user interface and portal that allows users to view their assigned assets and submit IT asset-related requests.
• Design reports and dashboards that provide statistics on asset holdings by type, organization, and legal entity.
• Resolve technical issues within the ITAM project and provide clear guidance to the development team to ensure successful project completion.

Required Qualifications:

• Over 5 years of experience on ITAM solution on the ServiceNow platform.
•  In-depth understanding and hands-on project design experience with the ServiceNow ITAM Professional module (including HAM and SAM).
• Strong understanding of CMDB design and data modeling.
• Experience with SAP (for asset accounting) and Workday (for HR information) integration projects.
• Experience in planning and executing data migration from legacy systems to ServiceNow.
• Excellent problem-solving and communication skills.

Skills Required:

• ServiceNow CIS-Hardware Asset Management (HAM) or CIS-Software Asset Management (SAM) certification.
• Experience with integrating endpoint management solutions such as SCCM, JAMF, and Intune.
• Experience executing ITAM projects in a global corporate environment.
• Project experience in the gaming or IT/cloud industry.

• Business-level proficiency in both Korean and English to facilitate communication with global and domestic stakeholders.

How You’ll Grow atIn Time Tec

In Time Tec, has made significant investments to create a stimulating environment for its people to grow. We want each of our employees to grow in their way and play their roles while honing their ownership abilities. As part of those efforts, we provide our professionals with a range of educational opportunities to help them grow in their career. 

“One Team”.

We value every individual by giving them the freedom to make daily decisions that can support their health, well-being, confidence, and awareness. Our leadership team is there to offer the safe base by giving the right budding environment, instruction, tools, and chances necessary for your professional development in achieving your goals.

Our people and culture work together in a collaborative environment, making In Time Tec a thriving place to work. You can find out more about Life at In Time Tec here.