ServiceNow Developer

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: ServiceNow

Experience Range: 4 - 8 years

Location: Pune,chennai,Hyderbad,Bangalore

Interview Mode: Telephonic

Must Have:

• Good competency in Configuring and customize on multiple modules (ITSM, ITOM, HR Service Delivery & Governance Risk Compliance) of ServiceNow depending on the business Requirement.
• Design and implement workflows, business rules, UI Actions and Client Scripts to automate complex business processes.
• Experience on Catalog Development and Flow Designer creation.
• Must Possess hands on experience on integrations between ServiceNow and external systems using REST/SOAP APIs and MID Servers.
• Expertise on Incident Management - Incident Resolution and Escalation Process, SLA Management
• Problem Management - Root Cause Analysis Problem Resolution and Workarounds
• Change Management – Risk Assessment and Impact Analysis, Change Planning and Scheduling to Change Implementation expertise on the Change management Lifecycle.
• Strong Understanding on Knowledge Management.
• Must have a Hands-on experience with Java Script and ServiceNow Scripting Language

Good to Have:

• Good communication and presentation skills.
• Strong interpersonal skills get along well with others.
• Strong analytical & problem-solving skills
• Able to multi-task, can manage and prioritize several projects to meet deadlines.

Essential:

• Integrations: Hands on experience with APIs – REST, SOAP, Scripted REST API, MID Server Integration, and expertise on using Integration Hub.
• ITOM Implementation and Configuration
• Discovery Configuration: Manage and Maintain CMDB (Configuration Management Database).
• Expert in Service Mapping who can understand the relationships between applications, servers, and infrastructure components.
• Experience on Cloud Discovery such as AWS, Azure, and Google Cloud.
• Event Management to integrate with monitoring tools for real-time monitoring.
• Orchestration workflows to automate routine tasks.
• Expertise on Performance Analytics – KPIs, Indicator Creation Scorecards and Widgets.

Minimum Qualification:

•15 years of full-time education

•Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)