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Ameriprise Financial
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ServiceNow Developer

ServiceNow Developer

Ameriprise Financial

1 - 2 years

15 - 17 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

Automation Change management Access management Consulting CMS Agile Problem management Incident management Asset management Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

ServiceNow Developer (Admin) is responsible to support and maintain ServiceNow Platform. This role will be responsible for monitoring daily operations, managing Incidents and requests, ensuring data quality and assisting with continuous improvement initiatives across ITSM, and other ServiceNow modules (ITOM, HRSD, SecOps)

Key Responsibilities

Perform daily monitoring and health checks of the ServiceNow Platform.
Experience in User Administration, User Access Management, Role assignments and Group Configurations
Monitor integration performance and assist in User Interface Level Integration & MID Server Integration.
Knowledge of Import Sets for data loading from external file or database to the service-now. com
Participate in routine Platform maintenance activities such as upgrades, cloning and patching.
Support incident, problem and Change Management process within ServiceNow team
Engage in ITIL processes consulting and/or implementation
Engage in major incident management P1/P2 to triage and resolve ServiceNow issues
Partner with the business on exploring new opportunities to automate the operations processes.
Document operational procedures and maintain Knowledge Articles
Support ServiceNow modules - Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
Adhere to Agile Methodology and ServiceNow Best Practices
Experience in handling service now incident and request queue.

Required Skills and Qualifications:

Bachelors degree or equivalent work experience with 3+ years of experience as an operations engineer

1 - 2 years of experience with ServiceNow platform as Development / Operations / Administration

Technical Skills:

Basic understanding of ITSM module and ITIL processes is must

Hands-on experience with ServiceNow implementation in ITSM modules (Incident, Problem, Change, CMDB & Asset).

Basic experience with ServiceNow configuration, scripting, integrations (REST, SOAP APIs), and automation

Exposure to the reporting and dashboards is a plus.

Knowledge on HRSD and any other ServiceNow module is plus

Basic Understanding of ITIL, Agile, and DevOps methodologies.

Certifications (Preferred):

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist (CIS) - ITSM, ITOM, HRSD, or SecOps

ITIL v4 Foundation or higher

Technology

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ServiceNow Developer