Senior Solution Implementation Engineer

Job Overview:

Senior Solution Implementation Engineer

The ideal candidate will be expected to communicate directly with clients, listen actively, handle conversations with a customer-first approach, and translate requirements into well-documented solutions.

Roles & Responsibilities:

·      Fully own and execute 4–5 active client implementations simultaneously.

·      Meet and engage directly with clients to gather requirements, manage expectations, and maintain strong professional relationships.

·      Handle client communications with empathy, clarity, and solution-oriented focus.

·      Conduct requirement analysis, prepare detailed documentation, and translate into configuration plans.

·      Perform hands-on configuration, API integrations, and product customization.

·      Execute Professional Services tasks (e.g., manual data migration, Tier 1 support activities, high-volume data entry) during onboarding.

·      Work as system administrator, integrator, and solution expert throughout the implementation lifecycle.

·      Collaborate with Product, Development, and Support teams to ensure timely delivery and issue resolution.

·      Utilize tools like Jira, Zendesk, ServiceNow for ticket tracking and management.

·      Provide feedback to the Product team to influence product roadmap and enhancements.

Skills & Qualifications:

·      8+ years in a technical, customer-facing role (preferably in SaaS implementation)

·      Proven experience in requirement gathering, client communication, and documentation

·      Strong configuration, scripting, and API integration skills

·      Ability to independently manage tasks, prioritize work, and deliver results

·      Excellent verbal and written communication skills

·      Proficient in tools such as Jira, Tableau, Confluence, Zendesk

·      Analytical mindset, attention to detail, and adaptability in fast-paced environments

·      Experience in Agile/SCRUM or Kanban methodologies

·      Willingness to work night shifts aligned to USA PST hours

Ideally, you’ll also have:

·      ITIL certification

·      Experience in Tier 1/Tier 2 IT/Consulting firms

·      Cultural sensitivity and experience with global teams

Education:

·      Bachelor’s degree in computer science / IT (Tier 1 Institute preferred)