Senior Operations Associate

About Us

We are the largest and most active online platform for international education!

Yocket

largest community-driven online platform for international education

Top 100 Indian Startups

At Yocket, we strive to help our employees find passion and purpose. Join us in changing the way students make decisions about education. If you want to create impact and help students get the best education by taking our vision forward, we would love to have you on our team!

Role Overview

Operations Manager

Key Responsibilities

👥 Team Leadership & Strategy:

• Manage and mentor a team of student engagement specialists and support executives.
• Set team goals, track performance metrics, and ensure continuous improvement in service quality.
• Provide guidance and regular training to ensure consistent performance and development.

⚙️ Operational Efficiency:

• Oversee day-to-day operations of the student engagement function, ensuring SOPs are followed.
• Drive process improvements and operational optimizations to improve student experience.
• Ensure data hygiene, timely reporting, and quality control in student interactions and issue resolution.

📊 Data-Driven Decision Making:

• Review student feedback, escalation trends, and service bottlenecks to identify key challenges.
• Analyze performance metrics and prepare monthly reports with actionable insights for leadership.
• Own dashboards, process health KPIs, and performance reviews of the team.

🔄 Cross-Functional Collaboration:

• Liaise with academic, tech, product, admissions, and counseling teams to resolve operational issues.
• Act as a bridge between student insights and functional teams to influence product or service-level improvements.
• Represent the voice of the operations team in cross-departmental initiatives and launches.

Required Skills & Qualifications

• 3–5 years of experience in operations, preferably in EdTech, customer service, or student support.
• Proven experience in team management and stakeholder alignment.
• Strong analytical skills with experience in data interpretation and reporting tools (Excel, Google Sheets, etc.).
• Excellent communication, leadership, and organizational skills.
• Ability to work in a high-growth, dynamic, and collaborative environment.
• A bachelor's degree is required, and an MBA or equivalent experience is a plus.

Perks & Benefits

• 🏥

  Medical Insurance

  for you and your family members
• 🕒

  Flexible work timings

• 🙌 No boss-kind culture

  – We have mentors, not bosses. Bring your ideas to the table, always.
• 🧠

  Access to psychological counseling

  – We take care of your mental well-being
• 🎯 Opportunity to create impact at scale in a rapidly growing EdTech startup

Join Us

Yocket