Sales Team Leader

Ready to Make an Impact in Telecommunications? Join Moose Technology! Moose Technology Private Limited is a dedicated team providing high-quality customer support and comprehensive administrative solutions to Swoop a fast-growing, innovative telecommunications company dedicated to Connecting People and Improving Lives. Swoop is a leading fixed wireless provider and has one of Australia’s largest wireless footprints and coverage area. Our world-class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services, with industry leading delivery times. We handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has made us a trusted partner for reliable customer service and efficient administrative support. Priding ourselves on fostering a collaborative work environment, driven by creativity and a commitment to excellence. Our core values – Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors and Lifelong Learners – drive us to excel. We are committed to fostering an inclusive and supportive work environment, where every voice is heard and valued. Ready to Elevate Your Career? Become an Team Leader at Moose Technology! As our next Team Leader, under limited supervision you’ll be responsible for recruiting training and mentoring a team of sales professionals. Ensuring growth of the Team and the business overall. Key Responsibilities o Recruit, train & mentor a team of sales professionals. o Provide ongoing coaching, feedback and performance evaluations. o Manage sales targets, objectives and key performance indicators (KPIs) for the team. Customer relationship management o Ensure exceptional customer service and satisfaction. o Address customer issues and escalations promptly and effectively. o Identify and raise any process gaps impacting customer experience. Reporting & analytics o Review team and individual sales reporting to track and manage performance against targets. o Provide insights and recommendations based on data analysis. Compliance and regulatory knowledge o Stay informed about the telecommunications industry regulations and compliance requirements. o Ensure the sales team operates within legal and ethical boundaries. o Perform compliance checks on a regular basis. These include call reviews, sales order reviews, account & notes reviews but not limited to these. Qualifications & Experience · Proven experience in telecommunication sales with a track record of meeting or exceeding targets. · Previous experience in sales management or leadership roles. · Strong understanding of sales strategies in B2C and B2B. · Excellent communication, negotiation and interpersonal skills. · Analytical mindset with the ability to interpret sales data and make data-driven decisions. · Knowledge of telecommunications products and services. · Familiarity with CRM software and sales analytics tools. · Ability to work independently, manage time effectively and prioritize tasks. · Adaptability to evolving market conditions and customer needs. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹45,000.00 per month Benefits: Paid time off Provident Fund Compensation Package: Yearly bonus Schedule: Morning shift Work Location: In person Expected Start Date: 01/07/2025