Sales Coordinator-Packaging

Company Description

Gulmohar Pack-Tech India Pvt. Ltd. is a premier provider of industrial packaging solutions, dedicated to excellence and innovation. Our core values include safeguarding goods during transit, optimizing packaging and logistics costs, prioritizing safety, and implementing sustainable approaches. We offer comprehensive packaging solutions with globally recognized quality certifications, a customer-centric approach, and supreme reliability. With over 20 years of experience, we have served more than 400 clients and secured over 5 million packages.

Position

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Job Summary

We are seeking a dynamic and detail-oriented Sales Coordinator to support our sales team in the packaging industry. The ideal candidate will be responsible for managing customer inquiries, preparing quotations, coordinating with internal teams, and ensuring smooth sales operations. This role requires strong organizational skills, excellent communication, and a good understanding of packaging solutions.

Key Responsibilities

1. Sales Support & Coordination:

- Assist the sales team in handling customer inquiries, preparing proposals, and following up on leads.

- Maintain and update customer databases (CRM) with accurate sales records, orders, and interactions.

- Coordinate between clients, sales teams, and production/logistics departments to ensure timely order fulfillment.

2. Quotation & Order Processing:

- Prepare and send quotations, invoices, and purchase orders in alignment with company policies.

- Track order status, delivery schedules, and ensure customer requirements are met.

- Handle documentation related to sales, contracts, and compliance.

3. Customer Relationship Management:

- Act as a liaison between customers and internal teams to resolve queries and ensure satisfaction.

- Follow up on payments, negotiate minor commercial terms, and assist in collections if required.

4. Market & Competitor Analysis:

- Gather market intelligence on packaging trends, competitor pricing, and customer preferences.

- Support the sales team in preparing reports, presentations, and sales forecasts.

5. Logistics & Supply Chain Coordination:

- Work closely with logistics and production teams to ensure on-time deliveries.

- Address any shipment or quality-related concerns raised by customers.

Qualifications & Skills

- Education: Bachelor’s degree in Business, Marketing, or a related field.

- Experience: 0-4 years in sales coordination, preferably in the packaging, printing, or manufacturing industry.

Technical Skills

- Proficient in MS Office (Excel, Word, PowerPoint) and CRM software.

- Knowledge of packaging materials (corrugated boxes, flexible packaging, labels, etc.) is a plus.

Soft Skills

- Excellent communication (written & verbal) and negotiation skills.

- Strong organizational and multitasking abilities.

- Problem-solving attitude with a customer-centric approach.