Sales Coordinator / Insides Sales / Telecaller_ Facility Management Background

Job Title: Sales Coordinator

Department: Sales

Job Summary:

The Sales Coordinator in the Facility Management industry is responsible for supporting the sales team by managing administrative tasks, coordinating client communications, and ensuring the smooth execution of sales activities. The role involves handling sales inquiries, managing quotes and contracts, tracking sales performance, and liaising with internal teams to ensure seamless delivery of facility management services.
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Key Responsibilities:Sales Support & Coordination:

• Assist the sales team in preparing proposals, presentations, and quotes for potential clients in the facility management sector.
• Schedule meetings, follow-ups, and site visits for the sales team.
• Manage and maintain client records, sales pipelines, and all necessary documentation in the CRM system.

Client Relationship Management:

• Serve as the point of contact for client inquiries, responding promptly to questions about facility management services, pricing, and contracts.
• Build and maintain strong relationships with existing clients to ensure satisfaction and promote long-term business partnerships.
• Conduct regular follow-ups with clients to ensure service satisfaction and identify upselling opportunities.

Order Management & Service Coordination:

• Process service orders and ensure timely execution of facility management services (e.g., cleaning, security, maintenance).
• Coordinate with operations and other departments to ensure that services are delivered according to client requirements and service level agreements (SLAs).
• Track and monitor orders to ensure timely delivery, resolving any issues or delays.

Sales Reporting & Documentation:

• Prepare regular sales reports to track the performance of the sales team against targets and KPIs.
• Maintain accurate records of all sales activities, including leads, quotes, proposals, and contracts.
• Provide administrative support for contract preparation, renewals, and amendments.

Market & Competitor Analysis:

• Research potential clients, market trends, and competitor offerings in the facility management industry to assist in targeting new business opportunities.
• Provide feedback and insights to the sales team regarding client needs, competitive pricing, and service offerings.

Collaboration with Internal Teams:

• Work closely with operations, marketing, and finance teams to ensure smooth execution of service contracts, proposals, and invoices.
• Assist the operations team with any client-specific requirements and expectations.
• Coordinate with the finance team to track payments, ensure timely invoicing, and address billing inquiries.

Skills & Qualifications:

• Education:
• Bachelor’s degree in business administration, sales, marketing, or a related field is preferred.
• Experience:
• 1-3 years of experience in sales coordination, preferably in the facility management industry or similar service-based sectors.
• Familiarity with facility management services such as cleaning, maintenance, security, and HVAC is an advantage.
• Experience with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Excel, Word, PowerPoint).
• Skills:
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize tasks, and manage time effectively.
• Customer-focused attitude and ability to build strong client relationships.
• Problem-solving skills and ability to work under pressure.
• Technical Proficiency:
• Proficient in CRM tools, Excel for sales reporting, and general office software (Word, PowerPoint).

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Business development: 5 years (Preferred)
• total work: 5 years (Preferred)

Language:

• English (Required)

Work Location: In person