Program Manager

RuViMo is an early-stage, founder-led tutoring company committed to delivering high-quality academic and enrichment support to students across the globe. We are building a team that believes in ownership, hustle, and heart. As part of our founding team, you won't just execute tasks — you'll help shape the future of tutoring. About the Role: This is not your typical operations job. The Program Manager will work directly with the founders and will be responsible for driving tutor operations, client success, and program delivery. The role sits at the intersection of Tutor Operations, Client Success, and Program Management, with full ownership of systems, relationships, and results. What You'll Do: A. Tutor-Side Responsibilities Hire, onboard, and manage a high-performing tutor community Build and nurture long-term tutor relationships through regular check-ins, recognition, and engagement Design and own systems for scheduling, performance tracking, and feedback loops Handle tutor invoicing, ratings, and quality assurance Ensure correct student-tutor mapping, backups, and escalation protocols B. Client-Side Responsibilities Manage onboarding and engagement of parents/clients Own feedback collection, parent satisfaction, renewal, and referral metrics Build a parent-first experience across WhatsApp, calls, and email Proactively reduce cancellations and reschedules Track NPS and build internal systems for client success C. Cross-Functional / Strategic Work closely with founders, product, and tech to build scalable operational systems Identify and solve operational bottlenecks with creativity and urgency Launch internal dashboards, SOPs, and cadences for reporting and quality control Experiment with engagement strategies across tutors and clients Who You Are: High-agency smart generalist who thrives in ambiguity and builds before being asked Structured thinker with an eye for detail and process Strong communicator who can manage both tutors and parents with empathy and firmness Team player with a low-ego, get-things-done mindset Comfortable working odd hours (some overlap with US time zones) Qualifications: 1–3 years of experience in operations, client success, or program management (EdTech preferred) Experience working directly with external stakeholders (parents, tutors, vendors, etc.) Strong proficiency in Google Sheets, Airtable, CRM tools, and communication platforms (Slack, WhatsApp) Nice to Have: Prior startup experience Exposure to international clients or US/UK education ecosystems Working knowledge of dashboarding or process automation tools Compensation: Competitive salary based on your experience and the value that you add to the company Role will grow rapidly with business scale To Apply: Please submit your resume and a brief note on why you'd be a good fit. Shortlisted candidates will be given a practical assignment followed by founder interviews. Join us if you're ready to solve messy problems, scale thoughtful systems, and make a difference in global education. Show more Show less