Ahmedabad, Gujarat
INR Not disclosed
Work from Office
Full Time
Diploma or Degree in Electrical/ Instrumentation/Electronics Engineering with 5 years of experience. Taking care of overall Facility & Admin activities. Daily, Weekly, Monthly technical check per PPM schedule. Attending TT calls for corrective maintenance, service and repair works Co-ordinate with vendor for systems under warranty/AMC. Energy consumption reading DG maintenance. Maintain and troubleshoot all conveyor systems, electrical and mechanical. Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material. Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components-- photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6. Dedicated to supporting production by working in a safe, customer focused manner. Refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts Fire Alarm & Fire extinguishers regular checks. Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters. Attending regular Electrical works Height work, hot work permit to issue. Attending Civil & Plumbing Corrective maintenance calls. Provide daily reports on TT closures & open cases & RCA, sharing incident reports. Tools inventory update, with the help of EAM tool. PPM schedule maintenance as per EAM/ PPM schedule Taking care of Soft services activities i.e. Pest control, Housekeeping, Scrap & Garbage/ waste disposal. Handling agency staff & overall shift. Diploma or Degree in Electrical/ Instrumentation/ Electronics Engineering with 5 years of experience. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Gurugram, Haryana
INR Not disclosed
Work from Office
Full Time
- Bachelor's degree Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. Amazon Services offers services to sellers in multiple countries to sell on Amazon websites globally and grow multi-channel commerce. See https://sell.amazon.in/ for details of products and services. As a Sales Associate within Amazon Services, you will have the exciting opportunity to help shape and deliver on a strategy to enable broad use of Amazon Services by small/medium sellers and large enterprises in India wishing to sell globally, and play a key role in influencing product selection on global Amazon websites. The objective of this position is to deliver on-going new business growth to Amazon's suite of seller services for businesses of all sizes by recruiting third-party sellers that deliver competitive pricing and broad product selection. Working in a dynamic sales environment, you will be responsible for prospecting, qualifying, negotiating and closing agreements with third-party sellers. Your success will be measured by the product selection and revenue your clients bring to the platform. Your responsibilities will include helping define key retailer segments to target, establishing seller relationships, and drive the day-to-day interactions with these companies in order to build long-term business opportunity. The ideal candidate will possess a demonstrated ability to think strategically about business, product, and ecommerce challenges, with the ability to build and convey compelling value propositions to sellers of all sizes. To be successful in this role you will have superior communication, presentation and organisational skills. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously taking full control and responsibility for hitting business objectives. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever changing business climate. Specific responsibilities include the following: Understand Amazon Services products and services and be able to articulate its functions and benefits to external audiences. Help define the seller base and industry verticals we target and influence a sales plan that is in line with our global seller business direction. Work across key internal stakeholders to set priorities and develop account targets that underpin category strategy and knowledge of the local market. Track and report performance using appropriate metrics. Achieve productivity and seller satisfaction targets Engage with internal and external customers/teams to improve products and business processes. Identify specific prospects/partners to approach, communicate the specific value proposition for their business and use case, and establish long-term, successful partnerships. Work closely with senior executives at interested sellers to successfully negotiate deals and help in on-boarding. Review and monitor performance and sales of key partners to manage their performance. Personal attributes and competencies: Demonstrated intense customer focus. Demonstrated highest level of integrity, intellectual honesty, and strong work ethic. Sharp, analytical, and thoughtful. Has sound judgment and ability to be right a lot. Thoroughly thinks through problems to come up with solutions. Applies fair and consistent criteria. Gathers the right input/data. Uses intuition. Is decisive. Makes good decisions when analysis of data is not sufficient to reach a conclusion. Proven ability to successfully thrive in an ambiguous environment and changing market conditions. Simplifier but at the same time things big, takes smart risks, is innovative and can think out of the box. Develops original ideas, approaches, and solutions to typical, unusual, or difficult situations or problems. Takes initiative. Doesn't wait to be asked. Plans efficiently while avoiding analysis paralysis. Consistent effort, intense commitment, and willingness to go above and beyond when needed. Strong team player, acts like an owner, and ultimately focused on delivering results with high standards. Location: This position is based out of Gurugram. 1+ years of sales experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Bengaluru, Karnataka
INR Not disclosed
Work from Office
Full Time
• Graduate from a reputable university. • 3 plus years of prior work experience • Hands-on recruiter with strong sourcing skills and should be updated with latest market trends. • Ability to source tech talent, with prior experience to hire for roles like Product, Program, Sales, Tech Engineering and senior leadership roles etc. • Experience managing and prioritizing multiple searches, projects and client relationships. The recruiter will be responsible for all levels of talent acquisition, recruiting, and recruitment programs, procedures, and plans. Serve as consultant and partner staying current on business and market trends, assisting on both the strategic and tactical level. Possesses strong understanding of client needs and hiring conditions external and internal. Provides advice, expertise and assistance to all levels of personnel both internal and external on various recruiting/talent acquisition related issues. Serves as trusted member of Global HR organization driving great partnerships with internal & external customers. Provides sourcing and candidate generation to hiring managers across multiple teams, organizations and locations. To be successful in this role the candidate must be able to successfully manage, prioritize and close searches against a timeline and have experience setting benchmarks and understand how to achieve all customer SLAs plus metrics. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. Key job responsibilities • Partner with hiring teams to build effective strategies for meeting business hiring needs. • Ability to manage customer/partner expectations through a deep understanding of return on investment. • Be able to recruit active/passive candidates, gauge for fitment and understand their motivation" rather than sell a role. • Possess strong ability to screen/interview candidates within the framework of the position specifications and prepare an ideal candidate slate within an appropriate and consistent timeline. • Build and maintain network of potential candidates through pro-active market research and on-going relationship management; conducts in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences through high offer-to-interview ratios. • Communicate effectively with the hiring manager and interview team to ensure preparedness during the interview process. Share and exchange information with all levels of management. • Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of the company, implementing any new processes and fine-tuning standard processes for recruiting that fits within Amazon's mission to deliver the highest quality results to the customer. • Provide a great candidate experience and act as a candidate advocate. • Articulate in writing a plan with deliverable, timelines and a formal tracking process. • Participate in special projects/recruiting initiatives including assessment of best practices in interviewing techniques, and identification of top performers for senior-level openings. Ability to create, scale the right pipeline meeting business expectations. Strong tech hiring skills and demonstrated ability to work in a dynamic environment with demanding timelines. Ability to communicate effectively with customers, candidates and their own team. Passionate, energetic, self starter with a proactive mindset and problem solving mentality Our inclusive culture empowers Amazonians to deliver the best results for our customers. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Bengaluru, Karnataka
INR Not disclosed
Work from Office
Full Time
• Graduate from a reputable university. • 3 plus years of prior work experience • Hands-on recruiter with strong sourcing skills and should be updated with latest market trends. • Ability to source tech talent, with prior experience to hire for roles like Product, Program, Sales, Tech Engineering and senior leadership roles etc. • Experience managing and prioritizing multiple searches, projects and client relationships. The recruiter will be responsible for all levels of talent acquisition, recruiting, and recruitment programs, procedures, and plans. Serve as consultant and partner staying current on business and market trends, assisting on both the strategic and tactical level. Possesses strong understanding of client needs and hiring conditions external and internal. Provides advice, expertise and assistance to all levels of personnel both internal and external on various recruiting/talent acquisition related issues. Serves as trusted member of Global HR organization driving great partnerships with internal & external customers. Provides sourcing and candidate generation to hiring managers across multiple teams, organizations and locations. To be successful in this role the candidate must be able to successfully manage, prioritize and close searches against a timeline and have experience setting benchmarks and understand how to achieve all customer SLAs plus metrics. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. Key job responsibilities • Partner with hiring teams to build effective strategies for meeting business hiring needs. • Ability to manage customer/partner expectations through a deep understanding of return on investment. • Be able to recruit active/passive candidates, gauge for fitment and understand their motivation" rather than sell a role. • Possess strong ability to screen/interview candidates within the framework of the position specifications and prepare an ideal candidate slate within an appropriate and consistent timeline. • Build and maintain network of potential candidates through pro-active market research and on-going relationship management; conducts in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences through high offer-to-interview ratios. • Communicate effectively with the hiring manager and interview team to ensure preparedness during the interview process. Share and exchange information with all levels of management. • Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of the company, implementing any new processes and fine-tuning standard processes for recruiting that fits within Amazon's mission to deliver the highest quality results to the customer. • Provide a great candidate experience and act as a candidate advocate. • Articulate in writing a plan with deliverable, timelines and a formal tracking process. • Participate in special projects/recruiting initiatives including assessment of best practices in interviewing techniques, and identification of top performers for senior-level openings. Ability to create, scale the right pipeline meeting business expectations. Strong tech hiring skills and demonstrated ability to work in a dynamic environment with demanding timelines. Ability to communicate effectively with customers, candidates and their own team. Passionate, energetic, self starter with a proactive mindset and problem solving mentality Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Bengaluru, Karnataka
INR Not disclosed
Work from Office
Full Time
- 6+ months of human resources experience - 6+ months of Microsoft Office products and applications experience - Experience in confidential environments “Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos Amazon’s mission is to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. Amazon’s evolution from website to c-commerce and publishing partner to development platform is driven by the pioneering spirit that is part of the company’s DNA. More than 268,900 employees worldwide keep the wheels turning at Amazon, with global corporate offices in Australia, Singapore, Belgium, Brazil, Canada, France, Germany, Ireland, Italy, Luxembourg, Mexico, Slovakia, Spain, the United Kingdom, and the United States. We create. We build. We take ownership for what we do – whether we’re developing a new technology in-house or launching a new Fulfillment Center. Together, we’re constantly creating the ideas, services and products that make life easier for Amazon’s millions of customers. Regardless of role, each Amazonian is completely focused on working hard, having fun and making history. About Amazon India: We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores. In June 2013, we launched www.amazon.in for shoppers in India with an endeavor to give customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. In India we have 40+ fulfillment centers which are operational and are spread across some of the major cities, with over a total storage area of 5.5 million square feet+. Amazon India operations has distribution centers in over 250+ cities, having over 42+ sort centers and delivering to over 19000 pin codes in India. We are proud to have some of the finest talent and leaders with proven experience working to make Amazon the Earth’s most customer-centric company. Our Recruiters work in a fast-paced, high volume recruiting organization. Each plays an important role in managing recruiting activities and building candidate relationships —often providing candidates with their first impression of Amazon. The ideal person will be an organizational guru, work effectively with internal and external clients and candidates, possess great communication skills, have the ability to shift gears at a moment’s notice and enjoy the challenges of helping to build a great organization of talented individuals. This is an amazing opportunity for someone looking to broaden their experience and work in a top recruiting organization. The recruiter for the Operations vertical would be responsible towards delivering the critical hiring demand from the India operations business to support Amazon’s aggressive growth plans. The incumbent will partner with business leaders to identify and strategize their short term and long term hiring needs. They will build effective candidate generation and sourcing strategies for volume hiring as well as niche positions, while ensuring great candidate experience. The ideal candidate should have demonstrated innovation, strategy and should be able to resolve complex business problems. Summary of Responsibilities Support execution of recruiting plans to meet the hiring requirements. Manage all aspects of candidate administration such as maintaining and updating applicant, scheduling activity, sharing job description, ensuring current positions are accurately posted in all recruiting systems and job boards. Build and maintain an active pool of candidates to meet future hiring targets in an effective manner. Effectively manage relationships with agencies (as applicable). Responsible for planning and coordinating of events, assessment and interviews for hiring candidates. Review applications to evaluate if they meet the requirements of position. Serves as liaison with candidates and communicate logistics associated with assessment and interviews. Coordinate with background check agency to complete background checks for shortlisted candidates. Collate documents of shortlisted candidates and share them with on-boarding team. Shadow recruiters in the regular follow-up meetings with hiring managers to determine the effectiveness of recruiting plans and implementation. Provides advice and assistance to all levels of personnel on various recruiting/talent acquisition related matters. 1+ years of human resources experience 1+ years of Microsoft Office products and applications experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Bengaluru, Karnataka
INR Not disclosed
Work from Office
Full Time
1+ years of recruiting experience - Strong knowledge of Boolean, x-ray searches and additional sourcing software/tools. - Experience recruiting passive candidates. - Experience managing and prioritizing multiple searches, projects and client relationships. - Experience working with recruitment and people-related tools and systems, including applicant tracking systems, resume databases, internet sourcing tools and complex spreadsheets. - Bachelor’s degree or equivalent. Partnering with hiring teams to build effective sourcing and assessment with an ability to manage customer/partner expectations - Building and maintaining network of potential candidates through pro-active market research and on-going relationship management - Recommending ideas and strategies related to recruitment that will contribute to the long-range growth of the organization, implementing any new processes and fine tuning standard processes for recruiting to deliver the quality results to the customer - Participating in special projects/recruiting initiatives, including assessment of best practices in interviewing techniques, leveraging of internal sources of talent and identification of top performers for the most ‘hard to fill’ openings. Note: This is a contract role for 12 months Strong analytical skills. Experience building and driving talent sourcing initiatives. Ability to proactively network and establish effective working relationships. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Bengaluru, Karnataka
INR Not disclosed
Work from Office
Full Time
- Diploma/Degree - PUC Certificate Amazon's vision is to enable customers globally to find, discover, and buy anything online. We are looking for a smart, creative, results-oriented Graphic designer - with UI/UX design experience to be a part of planning and executing sale events for Amazon India. The successful candidate will be responsible for planning and executing best in class on-site and off-site designs for High Velocity Events (HVEs). This role is based in Bangalore. It is a full time contractual role. Key job responsibilities - Design/UX/Usability fundamentals Experience developing new products and technologies at the concept level - Good written and verbal communication; ability to explain complex concepts and designs to colleagues across disciplines - Experience in communicating with end users to collect requirements, describe product features and refine technical designs 1+ years of data-driven business operations processes experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Karnataka
INR Not disclosed
Work from Office
Full Time
- Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications If you love sports, solving big-customer problems and have a passion for new technology in the media space, then Live Events Operations Associate is an amazing opportunity for a role that lies at the intersection of your interests. With broadcast agreements around the world including the NFL’s Thursday Night Football in the US, The English Premier League in the UK and The French Open (Roland-Garros) in France, Amazon Prime Video is delivering the future of Live Sports for our Prime customers. Advertising is a crucial part of our success in Live Sports. We are building a world-class live sports ad program that benefits our customers, advertisers and league partners with unique, never-been-done-before ad experiences. The ideal candidate would have experience in booking and trafficking campaigns, creative management, order activation and other adjustments needed for successful campaign launches. The Live events Operations Associate will work closely with the Campaign Services, Sales, Finance, Production Teams and Activation Managers areas to support on the successful execution of Ad Sales revenue and on-air broadcast schedules. Flexibility, adaptability and being comfortable with ambiguity are required mindsets as workflows will include a combination of industry best practices and proprietary tools and policies. Key job responsibilities Maintain the highest standards around campaign fulfillment. Manage platform success ensuring campaigns are within SLA and accurate Execute campaigns by booking, trafficking and working with creatives. Communicate the status of campaign to key global partners and also adjust creatives or IKVs as needed. Proactively troubleshoot, solve problems and escalate as needed. Create weekly/monthly campaign reports. Take on ad-hoc projects to improve processes and maintain ad serving capabilities. Partnering with key stakeholders to define, identify and influence the development of new initiatives. Creating best practices by putting forth improvement ideas. Mentor, guide and deliver trainings to operational teams to manage quality, improve process efficiency and minimize variation. Technical Requirements: The job specification could benefit from more specific technical requirements, such as familiarity with particular ad serving platforms or tools commonly used in the industry such as Salesforce, OMS, Rodeo Quantifiable Metrics: Accuracy goal to be met month on month Experience in online advertising Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Bengaluru, Karnataka
INR Not disclosed
Work from Office
Full Time
- 3+ years of tax, finance or a related analytical field experience - 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience - 3+ years of business or financial analysis experience - Experience defining requirements and using data and metrics to draw business insights - Experience making business recommendations and influencing stakeholders - Experience with Excel About Amazon.com: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About Team The RBS team is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Overview of the role: An candidate will be a self-starter who is passionate about discovering and solving complicated problems, learning complex systems, working with numbers, and organizing and communicating data and reports. You will be detail-oriented and organized, capable of handling multiple projects at once, and capable of dealing with ambiguity and rapidly changing priorities. You will have expertise in process optimizations and systems thinking and will be required to engage directly with multiple internal teams to drive business projects/automation for the RBS team. Candidates must be successful both as individual contributors and in a team environment, and must be customer-centric. Our environment is fast-paced and requires someone who is flexible, detail-oriented, and comfortable working in a deadline-driven work environment. Responsibilities Include Works across team(s) and Ops organization at country, regional and/or cross regional level to drive improvements and enables to implement solutions for customer, cost savings in process workflow, systems configuration and performance metrics. Basic Qualifications • Bachelor's degree in Computer Science, Information Technology, or a related field • Proficiency in automation using Python • Excellent oral and written communication skills • Experience with SQL, ETL processes, or data transformation Preferred Qualifications • Experience with scripting and automation tools • Familiarity with Infrastructure as Code (IaC) tools such as AWS CDK • Knowledge of AWS services such as SQS, SNS, CloudWatch and DynamoDB • Understanding of DevOps practices, including CI/CD pipelines and monitoring solutions • Understanding of cloud services, serverless architecture, and systems integration 4+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Bengaluru, Karnataka
INR Not disclosed
Work from Office
Full Time
Graduation in any specialization from a recognized university. Excellent communication skills (written and verbal) in English language. Ability to communicate correctly and clearly with all customers Good comprehension skills – ability to clearly understand and state the issues customers present. Ability to concentrate – follow customers issues without distraction to resolution. Work successfully in a team environment as well as independently. Familiarity with Windows, Microsoft Outlook, Microsoft Word, internet browser and Excellent typing skills. Demonstrates an ability to successfully navigate websites. Demonstrates a proficient knowledge of email applications Amazon is looking for motivated individuals for the profile of Transportation Representative for its Amazon Freight team. The goal is to develop easy-to-use, reliable and transparent line haul transportation services that beat all existing shipping alternatives for our customers. In doing this, Amazon Freight is building innovative, market-leading solutions that will organically attract customers towards our services. To help us succeed in this large endeavour, we are looking for dynamic, self-starting and entrepreneurial individuals who will organize, execute and deliver key features for Amazon Freight. You will work closely with internal stakeholders including Fulfillment Centers, S&OP, Finance, Product & Technology and external stakeholders like customers and carriers. Your role will involve managing key metrics, support continuous improvement initiatives while working in a dynamic network. Key job responsibilities A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form. Graduation in any specialization from a recognized university. Excellent communication skills (written and verbal) in English language. Ability to communicate correctly and clearly with all customers. Good comprehension skills. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Bengaluru, Karnataka
INR Not disclosed
Work from Office
Full Time
- 2+ years of experience in an English contact center environment - Previous experience as a Workforce management RTA - Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million sellers offer new, used, and collectible selections to Amazon customers around the world. To meet our sellers’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas. Who we are. Within Amazon, the Selling Partner Support (SPS) Organization’s goal is to enable sellers, vendors, and brand owners of any size by helping them build the business they want. We obsess over the provision of world class support, technical assistance and account management services to our global partners. We strive to predict our customers' needs, create innovative self-help tools and provide solutions to help them better serve their own customers and grow their businesses. We are a primary interface between selling partners and Amazon through our Associates positive interactions and assistance. Who you are. As a Workforce Management (WFM) Real-Time Analyst (RTA), you will monitor all issues that impact service levels and take actions to resolve or reduce the impact. Notify support teams as required. Perform operational and oversight responsibilities as required to ensure all SLAs are met. Evaluates facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact productivity such as tool or system outages. In this role you will experience a wide range of problem solving situations that require immediate real time intervention. Key job responsibilities Responsibilities: - Real-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence. - Coordinate with outsourced sites on SL management over 24x7 bridge and keep the WFM team update through SharePoint notes. - Work on real-time tickets related to schedule change request, non-production request and associate GACD profile change request. - Prepare and communicate daily handoff report to WFM leadership team on SL performance. - Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service levels are maintained. - Serves as primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership. Proven expertise knowledge with Aspect Advanced skills using Microsoft Excel in a business environment Ability to prioritize and meet tight deadlines Analytical with attention to detail Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Bengaluru, Karnataka
INR Not disclosed
Work from Office
Full Time
- 1+ years of human resources experience - 6+ months of Microsoft Office products and applications experience - Experience in confidential environments - Experience with contact management system/applicant tracking system for sourcing, tracking and managing candidates - Experience building and utilizing a variety of sourcing plans and tools, including proactive phone and internet research - Experience managing and prioritizing multiple searches, projects and client relationships Ability to source Business/tech talent, with prior experience to hire for roles like Product, Program, Sales, Operations/Analytics and senior leadership roles. Possesses understanding of client needs and hiring conditions external and internal. Provides advice, expertise and assistance to all levels of personnel both internal and external on various recruiting/talent acquisition related issues. Serves as trusted member of Global TA organization driving great partnerships with internal & external customers. Provides sourcing and candidate generation to hiring managers across multiple teams, organizations and locations. To be great in this role the candidate must be able to successfully manage, prioritize and close searches against a timeline and have experience setting benchmarks, metrics, and understand how to prioritize to hit all customer SLAs. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. Key job responsibilities Partner with hiring teams to build effective sourcing, assessment, and closing approaches with an ability to manage customer/partner expectations through a deep understanding of return on investment. Be able to recruit passive candidates and possess the mentality to "profile people and gauge chemistry of candidates for fit and understand their motivation" rather than sell a role. Possess ability to screen interview candidates within the framework of the position specifications and prepare an ideal candidate slate within an appropriate and consistent timeline. Build and maintain network of potential candidates through pro-active market research and on-going relationship management; conducts in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences through high offer-to-interview ratios. Communicate effectively with the hiring manager and interview team to ensure preparedness during the interview process. Share and exchange information with all levels of management. Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of the company, implementing any new processes and fine tuning standard processes for recruiting that fits within Amazon's mission to deliver the highest quality results to the customer. Provide a great candidate experience and act as a candidate advocate. Articulate in writing a plan with deliverable, timelines and a formal tracking process. Participate in special projects/recruiting initiatives including assessment of best practices in interviewing techniques, leveraging of internal sources of talent and identification of the best talent for the available roles 1+ years of Microsoft Office products and applications experience Master's degree is preferred Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Bengaluru, Karnataka
INR Not disclosed
Work from Office
Full Time
- Bachelor's degree - Knowledge of QA methodology and tools Alexa is the voice activated digital assistant powering devices like Amazon Echo, Echo Dot, Echo Show, and Fire TV, which are at the forefront of this latest technology wave. To preserve our customers’ experience and trust, the Alexa Sensitive Content Intelligence (ASCI) team creates policies and builds services and tools through Machine Learning techniques to detect and mitigate sensitive content across Alexa. In this role, you will work on essential backend operations that help maintain the quality and accuracy of our AI initiatives. This role involves basic data tasks, such as creating, reviewing, and managing test data sets. The ideal candidate is detail-oriented, willing to learn, and ready to contribute to the smooth operation of our team’s day-to-day tasks. Key job responsibilities • Test Data creation : Create test data sets and enable testing • Data Handling: Work on large volumes of data with a focus on accuracy and ease of retrieval for use in AI-related activities. • Process Metrics : Ensure high quality and high volume productivity • Attention to Detail: Strong attention to detail is crucial, as the work involves accurately labeling and annotating data, which directly impacts the quality of AI models. • Basic Computer Skills: Proficiency in using computers, especially in navigating and using labeling tools, software, and platforms. • Familiarity with Data: Basic understanding of data types and formats, and experience working with data in any form is advantageous. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Bengaluru, Karnataka
INR Not disclosed
Work from Office
Full Time
- EDUCATIONAL BACKGROUND: Graduate in any field of study - TECHNICAL SKILLS: Basic understanding of software manual testing concepts - INTERPERSONAL SKILLS: Effective communication skills, both written and verbal, along with ability to work collaboratively in a team environment Amazon is looking for a Device Associate – I for the Amazon Appstore Selection Quality Services (ASQS) team. The Amazon Appstore is an online store operated by Amazon that allows users to browse, download, and purchase apps and games for various platforms, including Android devices, Amazon Fire tablets, and Fire TV devices. The Appstore Selection Quality Services (ASQS) team is an integral part of the Amazon Appstore. Our goal is to build the most relevant, high-quality selection of apps and games for Amazon Appstore customers across first-party devices like Fire TV and Fire tablets, as well as third-party Android devices. ASQS plays a crucial role in connecting content to customers while mitigating risks to the Amazon Appstore ecosystem. We accomplish this by certifying, blocking, and suppressing externally developed low-quality and unsafe apps/content, maintaining a secure and trustworthy app marketplace. The team's key responsibilities include, but not limited to, APPLICATION TESTING: Conduct comprehensive testing of submitted applications to ensure they comply with Amazon's policies, guidelines, and quality standards before approval for publishing LIVE to the Appstore Catalog. POLICY ENFORCEMENT: Consistently apply and enforce Amazon's app store policies, ensuring fair treatment of developers while protecting users from potentially harmful or substandard applications CUSTOMER FEEDBACK MANAGEMENT: Monitor and analyze user reviews and feedback, addressing concerns and taking appropriate action when necessary to maintain the integrity of the app store. DEVELOPER RELATIONS: Provide guidance and support to application developers, assisting them in understanding and adhering to Amazon's submission requirements and best practices. CAREER PATH: Device Associate I being the entry level role, Amazon Appstore provides opportunities to advance vertically to DA II and DA III roles, taking on increased responsibilities. Alternatively, employees can explore lateral movements into Business Analyst positions such as BA Support, BA I or BA II, transitioning into leadership roles such as Program Manager or Operations Manager, or specializing in Quality Assurance as QAT or QAE. The employee's career path will be driven by their performance, interests, and the Appstore's evolving requirements, which will be supported by continued training, mentorship, and cross-functional opportunities. Key job responsibilities 1. Test applications on FireOS and similar devices for compatibility and performance 2. Implement manual testing procedures for devices and applications. 3. Execute test cases for apps, services, and devices, covering simple and complex features 4. Document and report bugs, failures, and quality issues using appropriate systems 5. Monitor issue resolution, adhering to defined SLAs and escalation procedures 6. Follow standard operating procedures and test methods as defined by the team 7. Collaborate with peers and managers, seeking guidance when necessary 8. Meet daily productivity and quality targets, aligning with customer-centric philosophy EDUCATIONAL BACKGROUND: Bachelor's degree in Computer Science, Information Technology, or a related technical field, with relevant certifications in software testing or quality assurance WORK EXPERIENCE: Little or no prior work experience required, with willingness to learn and apply new skills Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Bengaluru, Karnataka
INR Not disclosed
Work from Office
Full Time
- Bachelor's degree - Experience with Microsoft Office products and applications - Mandatory -Good communication skills both verbal and written. The Global Catalog Operations team at Amazon is looking for highly motivated and talented candidates to participate in auditing and correcting the data in our retail catalog. The ideal candidate must demonstrate strong analytical & communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English. Key job responsibilities Job Description Responsibilities include, but are not limited to: This job requires the employee to work from Amazon corporate office location in person. Follow pre-defined processes, guidelines, and SOPs to perform audit tasks with high levels of accuracy and productivity. Core responsibilities for this position include: Ability to make logical decisions while performing audit tasks even when provided information is ambiguous. Report audit results and communicate them to others within the organization. Approve or disapprove audit entries based on pre-defined guidelines and explain logical reasoning behind approve/reject decision. Review authoritative sources to validate catalog data when needed. Browse the site and use search box to look for products. Review Amazon catalog for content quality based on pre-defined guidelines and SOPs. Thoroughly check product details to ensure accuracy and completeness of the data. Analyze data and identify new trends/patterns. Identify generic patterns in browse and audit to be translated into guidelines and SOPs to improve overall audit outcome. Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality. Work with project teams to write and test new SOPs for new audit and data quality management tasks. A day in the life In Addition to the above Responsibilities the candidate: Must be flexible to meet business requirements & work with high priority/visibility English content for all English Countries. Should be competent to independently communicate both written/spoken with stakeholders/clients, in case required. 0 to 24 months of working experience in online retail operations or similar fields. Proficient in American English. Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension. Strong working knowledge of basic computer business applications such as MS Word and MS Excel, Outlook. Strong background in web search and familiarity with various ways used for searching for information Good data analysis skills and great attention to detail Oriented Familiarity with online retail (e-commerce) and Internet search industries Willingness to work with sensitive issues, including but not limited to: Adult content Religious and philosophically sensitive issues Alcohol, tobacco, weapons and other potentially offensive products Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Karnataka
INR Not disclosed
Work from Office
Full Time
- Bachelor's degree - Experience with Microsoft Office products and applications - Mandatory -Good communication skills both verbal and written. The Global Catalog Operations team at Amazon is looking for highly motivated and talented candidates to participate in auditing and correcting the data in our retail catalog. The ideal candidate must demonstrate strong analytical & communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English. Key job responsibilities Job Description Responsibilities include, but are not limited to: This job requires the employee to work from Amazon corporate office location in person. Follow pre-defined processes, guidelines, and SOPs to perform audit tasks with high levels of accuracy and productivity. Core responsibilities for this position include: Ability to make logical decisions while performing audit tasks even when provided information is ambiguous. Report audit results and communicate them to others within the organization. Approve or disapprove audit entries based on pre-defined guidelines and explain logical reasoning behind approve/reject decision. Review authoritative sources to validate catalog data when needed. Browse the site and use search box to look for products. Review Amazon catalog for content quality based on pre-defined guidelines and SOPs. Thoroughly check product details to ensure accuracy and completeness of the data. Analyze data and identify new trends/patterns. Identify generic patterns in browse and audit to be translated into guidelines and SOPs to improve overall audit outcome. Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality. Work with project teams to write and test new SOPs for new audit and data quality management tasks. A day in the life In Addition to the above Responsibilities the candidate: Must be flexible to meet business requirements & work with high priority/visibility English content for all English Countries. Should be competent to independently communicate both written/spoken with stakeholders/clients, in case required. 0 to 24 months of working experience in online retail operations or similar fields. Proficient in American English. Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension. Strong working knowledge of basic computer business applications such as MS Word and MS Excel, Outlook. Strong background in web search and familiarity with various ways used for searching for information Good data analysis skills and great attention to detail Oriented Familiarity with online retail (e-commerce) and Internet search industries Willingness to work with sensitive issues, including but not limited to: Adult content Religious and philosophically sensitive issues Alcohol, tobacco, weapons and other potentially offensive products Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Bengaluru, Karnataka
INR Not disclosed
Work from Office
Full Time
- Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel - 2 or more years of Advertising or similar experience in a related field. - General understanding of online advertising processes and Live TV Ad Scheduling which includes any specific knowledge of sports broadcasting or live event advertising. - Outstanding organizational, prioritization, attention to detail and multi-tasking skills. - Strong communication skills (verbal and written). - Ability to troubleshoot technical issues. - Problem-solving and organization skills. - Flexibility to manage late changes and react to schedule amendments - Strong research skills. - Experience collaborating with global stakeholders, SMEs, front-line/specialty managers and front-line/specialty associates If you love sports, solving big-customer problems and have a passion for new technology in the media space, then Live Events Operations Associate is an amazing opportunity for a role that lies at the intersection of your interests. With broadcast agreements around the world including the NFL’s Thursday Night Football in the US, The English Premier League in the UK and The French Open (Roland-Garros) in France, Amazon Prime Video is delivering the future of Live Sports for our Prime customers. Advertising is a crucial part of our success in Live Sports. We are building a world-class live sports ad program that benefits our customers, advertisers and league partners with unique, never-been-done-before ad experiences. The ideal candidate would have experience in booking and trafficking campaigns, creative management, order activation and other adjustments needed for successful campaign launches. The Live events Operations Associate will work closely with the Campaign Services, Sales, Finance, Production Teams and Activation Managers areas to support on the successful execution of Ad Sales revenue and on-air broadcast schedules. Flexibility, adaptability and being comfortable with ambiguity are required mindsets as workflows will include a combination of industry best practices and proprietary tools and policies. Key job responsibilities Maintain the highest standards around campaign fulfillment. Manage platform success ensuring campaigns are within SLA and accurate Execute campaigns by booking, trafficking and working with creatives. Communicate the status of campaign to key global partners and also adjust creatives or IKVs as needed. Proactively troubleshoot, solve problems and escalate as needed. Create weekly/monthly campaign reports. Take on ad-hoc projects to improve processes and maintain ad serving capabilities. Partnering with key stakeholders to define, identify and influence the development of new initiatives. Creating best practices by putting forth improvement ideas. Mentor, guide and deliver trainings to operational teams to manage quality, improve process efficiency and minimize variation. Technical Requirements: The job specification could benefit from more specific technical requirements, such as familiarity with particular ad serving platforms or tools commonly used in the industry such as Salesforce, OMS, Rodeo Quantifiable Metrics: Accuracy goal to be met month on month Experience in online advertising Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Bengaluru, Karnataka
INR Not disclosed
Work from Office
Full Time
1+ years of sales experience Bachelor's degree We are looking for a smart, result-oriented Associate - Site Merchandising to be a part of growing Amazon Business team. The successful candidate will be responsible for planning and executing best in class on-site merchandising strategies to drive first purchase of business registered customers. This role is based in Bangalore. Key job responsibilities As a Associate - Site Merchandising you will ensure that customer experience and expectations are set and met to a high standard. He or she will execute and schedule content on emails, home pages, category pages, and pages across the site based on the instructions/inputs shared by Marketing manager. Also prepare a report on performance and traffic data to our management teams. He or she will assist in creation of new brand and product stores based on the inputs. This person will be involved in coordinating with the category managers, designers, and other editors in similar roles across the business. Main responsibilities will include: Coordinate with multiple teams to provide thorough marketing plans, deep dives on performance, and top notch execution at high pace Owning sections of store merchandising and curations Running and analyzing proof of performance reports Learning Merchandising tools and widgets Assist execution of the plan as per site merchandising calendar. This includes email programs, new product launches, cross-category placements, developing and executing Amazon site-wide events, browse tree design and search results Assist in developing merchandising for large storewide promotions, and work closely with category managers and merchandizing team to schedule promotions Support the creation of emails, category pages, brand stores, campaigns, and develop and manage free search improvement projects Synthesize and analyze relevant content/traffic metrics. The Associate - Site Merchandising must be able to think and act both strategically and tactically. The ideal candidate will demonstrate the following: Designing and executing online campaigns which improve customer experience Strong communication skills; experience in coordinating teams and communicating to Marketing Managers Strong bias for action and ability to prioritize Ability to use hard data and metrics to back up feature and customer segment recommendations Working independently on key deliverables Aptitude for organization, flexibility and producing results in a fast paced environment A day in the life Main responsibilities will include: a) Coordinate with sales teams to finalize inputs on Deals and configure Deals at a monthly/weekly/daily basis depending on the business requirement b) Owning store merchandising and curations c) Running and analyzing proof of performance reports d) Learning Merchandising tools and widgets e) Assist execution of the plan as per site merchandising calendar. This includes email programs, new product launches, cross-category placements, developing and executing Amazon site-wide events, browse tree design and search results f) Assist in developing merchandising for large storewide promotions, and work closely with category managers and merchandizing team to schedule promotions g) Support the creation of emails, category pages, brand stores, campaigns, and develop and manage free search improvement projects h) Synthesize and analyze relevant content/traffic metrics. - Experience in e-commerce , digital marketing - Comfortable with large data sets in excel Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Madhya Pradesh
INR Not disclosed
Remote
Full Time
What qualifications do we need from you? Minimum age: 18 years old Have the right to work in India Strong communication skills in English (both written and oral fluency) Experience working with a computer The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required) You'll need a quiet, distraction free work space (dedicated office space with a desk and chair) From a technical perspective, a minimum broadband connection of 100MB download speed and 20MP upload speed using a hard-wire ethernet internet connection (no WIFI). Work from home with Amazon Customer Service! Role: Customer Service Associate Job Type: Part- Time Location: Work from home in (Karnataka), India Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love. What will you do as a Customer Service Associate? As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. What are your hours? This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6am and 11 pm Sunday to Monday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date What strengths will you bring? Hard-working, articulate, and detail-oriented Friendly and customer-focused in every situation Ability to learn quickly and embrace change Comfortable multi-tasking in a high-energy environment. What benefits will you receive? One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including: Medical insurance Pension plan Internet allowance Lifestyle benefits and retail discounts through our Amazon Extras program Expert training and ongoing opportunities to learn more and develop your skills If this role sounds like it’s for you, then click on the link below to start the application process! You’ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience.
Madhya Pradesh
INR Not disclosed
Remote
Part Time
Work from home with Amazon Customer Service! Role: Customer Service Associate Job Type: Part- Time Location: Work from home in (Karnataka), India Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love. What will you do as a Customer Service Associate? As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers. What are your hours? This role requires working variable hours to match when customers need us most. You will work overnight/day/late shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 6am and 11 pm Sunday to Monday. You may be required to work national holidays. You will What strengths will you bring? Hard-working, articulate, and detail-oriented Friendly and customer-focused in every situation Ability to learn quickly and embrace change Comfortable multi-tasking in a high-energy environment. What benefits will you receive? One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including: Medical insurance Pension plan Internet allowance Lifestyle benefits and retail discounts through our Amazon Extras program Expert training and ongoing opportunities to learn more and develop your skills If this role sounds like it’s for you, then click on the link below to start the application process! You’ll need to allow 3 hours to complete the full application, including assessments which will evaluate your suitability for the role. You will have the option to save your application during the process and return to it if necessary. We recommend using a laptop/desktop computer in order to get the best experience. What qualifications do we need from you? Minimum age: 18 years old Have the right to work in India Strong communication skills in English (both written and oral fluency) Experience working with a computer The availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required) You'll need a quiet, distraction free work space (dedicated office space with a desk and chair) From a technical perspective, a minimum broadband connection of 100MB download speed and 20MP upload speed using a hard-wire ethernet internet connection (no WIFI).
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