Program Manager

Job Description

Who we are: At CitiusTech , we constantly strive to solve the industry's greatest challenges with technology, creativity, and agility. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence for over 140 organizations through next-generation technologies, solutions, and products. We aim to accelerate the transition to a human-first, sustainable, and digital healthcare ecosystem with the world's leading Healthcare and life sciences organizations and our partners. Here is an opportunity for you to make a difference and collaborate with global leaders to shape the future of healthcare and positively impact human lives. Our vision: - To inspire new possibilities for the health ecosystem with technology and human ingenuity. What is in it for you? We are seeking an experienced Program Manager to lead and manage T&M / fixed-price / outcome-based projects in the development and AMS space for our Med Tech customers. The ideal candidate will be adept at managing complex projects from inception to completion, ensuring delivery within budget and according to predefined outcomes. This role requires strong leadership, financial acumen, and the ability to work closely with cross-functional teams to ensure the successful execution. Location: - Mumbai, Pune, Bangalore Educational Qualifications: - Bachelor’s Degree is required. Project / Program / Change management certification is desirable. Master of Business Administration (MBA) and/or Master’s Degree in a relevant field is advantageous. Key Responsibilities: - Program Planning & Execution Lead the end-to-end planning, execution, and delivery. Develop detailed project plans, including timelines, resource allocation, budgets, and risk mitigation strategies. Programs will be in the space of technology modernization, cloud migrations, application development, and data & analytics. Implement robust change management and governance processes to ensure successful delivery. Ensure all project milestones and deliverables are completed on time, within scope, and on budget. Stakeholder Management Serve as the primary point of contact for clients, understanding their requirements, setting clear expectations, and ensuring their objectives are met. Maintain ongoing communication with stakeholders, providing updates on project progress, risks, and outcomes. Manage client relationships and ensure a high level of customer satisfaction throughout the project lifecycle. Risk & Issue Management Identify and manage risk, implementing mitigation strategies as needed. Proactively address issues that arise during the project lifecycle, ensuring minimal disruption to timelines or budgets. Escalate significant risks or issues to senior management and client stakeholders when necessary. Team Leadership & Resource Management Manage cross-functional teams, including software development, AMS, QA, and operations teams, ensuring alignment on project goals and deliverables. Work with resource managers to allocate the right resources for each phase of the project. Mentor and guide team members, fostering a culture of collaboration and continuous improvement. Outcome-Based Engagement Management Define and track key performance indicators (KPIs) and service level agreements (SLAs) for projects. Ensure that project outcomes meet or exceed the agreed-upon performance metrics and customer expectations. Facilitate reviews and post-project evaluations to assess outcomes and identify areas for improvement. Financial Management Oversee financial aspects of engagements, including budgeting, forecasting, and margin management. Monitor project profitability and ensure cost control measures are in place, managing any scope changes or unforeseen challenges that may impact the budget. Ensure accurate invoicing, billing, and reporting for all engagements, maintaining financial health and compliance with contract terms. Required Skills: - Experience 15+ years of experience, at least 8-10 years in executing/managing software implementation programs. Including at least 3 years of fixed price / outcome based / managed services programs experience. Proven experience as a Program Manager with a successful track record of managing complex, cross-functional and multi-stakeholder programs. Experience of managing technology modernization, cloud migrations, application development and analytics initiatives. Minimum 3 years of healthcare domain. Strong track record of managing complex programs with multiple stakeholders, ensuring successful delivery under fixed-budget constraints. Technical & Financial Skills Experience with budgeting, cost management, and financial forecasting for engagements. Familiarity with software development life cycle (SDLC), Agile methodologies, and AMS best practices. Proficiency in project management tools (e.g., JIRA, Microsoft Project, or similar) and financial tracking tools. Leadership & Communication Excellent leadership and team management skills, with the ability to lead cross-functional teams in a matrix environment. Strong communication and interpersonal skills, with the ability to manage client relationships and communicate effectively with both technical and non-technical stakeholders. Demonstrated ability to negotiate and influence outcomes in client-facing engagements. Other Skills PMP, PRINCE2, or similar project management certification. Experience with managed services, ITIL, and service delivery models. Experience working with global delivery teams in a multi-vendor environment. Key Success Measures: Success in this role will be measured through qualitative and quantitative measures in below areas: Project delivery – cost, time, quality, effort. Change management. Project metrics – revenue, GM, CSAT/NPS. Client relationship and influence. Thought leadership – new ideas. People and capability building – ESAT, Training. Life at CitiusTech We focus on building highly motivated engineering teams and thought leaders with an entrepreneurial mindset, centered on our core values of Passion, Respect, Openness, Unity, and Depth (PROUD) of knowledge . Our success lies in creating a fun, transparent, non-hierarchical, diverse work culture that focuses on continuous learning and work-life balance. Rated by our employees as the ‘Great Place to Work for’ according to the Great Place to Work survey. We offer you a comprehensive set of benefits to ensure that you have a long and rewarding career with us. Our EVP Be You Be Awesome is our EVP and it reflects our continuing efforts to create CitiusTech as a great place to work where our employees can thrive, both personally and professionally. It encompasses the unique benefits and opportunities we offer to support your growth, well-being, and success throughout your journey with us and beyond. Together with our clients, we are solving some of the greatest healthcare challenges and positively impacting human lives. Welcome to the world of Faster Growth, Higher Learning, and Stronger Impact. Join CitiusTech. Be You. Be Awesome. ​To learn more about CitiusTech, visit www.citiustech.com and follow us on