Posted:1 week ago|
Platform:
On-site
Full Time
Key Responsibilities:
Portfolio Management & Growth:
• Monitor and analyse key portfolio metrics across spend behaviour, attrition rates, activation and customer engagement.
• Develop and implement strategies to enhance customer lifetime value and reduce attrition.
• Identify opportunities to enhance credit card usage through campaigns, rewards and benefits.
• Collaborate with the marketing team to design and drive portfolio strategy.
Strategic Alliances & Partnerships:
• Identify and prospect new alliances that can enhance the credit card portfolio.
• Manage the end-to-end partnership process from ideation to deal closure.
• Negotiate commercial agreements and structure mutually beneficial relationships
• Work with partners to implement offers, ensuring smooth execution and tracking of performance.
Customer Insights & Data Analytics:
• Analyse customer data to derive insights on spend patterns, retention drivers, and potential risks.
• Utilize Excel and data visualization tools to track performance trends.
• Present insights and recommendations to senior management through reports and presentations.
Cross-functional Collaboration:
• Work closely with the tech team to enhance customer experience.
• Align with Bank’s and Credilio operations and customer service teams to ensure issue resolution.
• Partner with the Bank’s risk and compliance teams to ensure adherence to regulatory guidelines.
Required Qualifications & Experience:
• Total Experience: 3 to 6 years in credit card portfolio management in fintech or banks.
• Strong understanding of credit card lifecycle management, customer segmentation, and portfolio profitability.
• Experience in forging alliances and partnerships in the financial services space.
• Hands-on experience with data analysis and reporting.
• Excellent communication, negotiation, and stakeholder management skills.
Location: Andheri, Mumbai
Credilio
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Mumbai, Maharashtra, India
Salary: Not disclosed
Mumbai, Maharashtra, India
Salary: Not disclosed
