Process Trainer

Essential Functions

• Process Training & Delivery:
• Develop and deliver training programs focused on company processes, workflows, SOPs, operational procedures, and compliance standards.
• Create and deliver process training for new joiners, introducing them to the business ecosystem, core processes, and Lines of Business (LOBs).
• Ensure existing employees are trained and cross-skilled to take on new roles or responsibilities as needed.
• Develop and maintain training frameworks to ensure consistent training delivery and performance evaluation.
• Process Knowledge Assessments & Evaluations:
• Administer process knowledge tests to evaluate employees’ understanding and ensure compliance with SOPs and internal workflows.
• Provide feedback and coaching to employees based on knowledge assessments and training performance.
• Floor Support & Coaching:
• Provide floor support to employees, assisting them with process-related queries and offering real-time guidance during operations.
• Deliver coaching sessions to reinforce training, ensuring proper adherence to processes, workflows, and SOPs.
• Cross-Skilling & Role Preparation:
• Develop and deliver training to help existing employees acquire the skills needed to take on new roles and responsibilities.
• Collaborate with managers to identify skill gaps and design development plans for cross-skilling employees.
• SOP & Workflow Creation & Optimization:
• Assist in creating, updating, and refining Standard Operating Procedures (SOPs) to ensure process consistency and alignment with organizational goals.
• Develop and document best practices and workflows that improve operational efficiency and reduce errors.
• Ensure training materials and programs are aligned with current SOPs and workflows to maintain consistency and process standardization across the organization.
• Stakeholder Management & Continuous Improvement:
• Collaborate with stakeholders to understand business requirements and align training efforts with organizational goals.
• Identify opportunities for continuous improvement in training programs and processes, making adjustments as necessary to drive efficiency and effectiveness.
• Reporting & Dashboards:
• Utilize MS Excel to create and maintain dashboards that track training outcomes, process compliance, and employee performance.
• Prepare and present weekly and monthly training reports that include updates on process knowledge, SOP adherence, and overall training effectiveness.
• Training Content Development:
• Develop engaging training materials, including presentations, Learning modules, and supporting documents using PowerPoint.
• Ensure training content is current, relevant, and aligned with SOPs, workflows, and business objectives.
  

Reporting Relationships

• Reports to the Culture and Training Manager.
• Works closely with the Business, Quality team and Department Leads to assess training needs and implement effective training solutions.
  

Qualifications

• Education: Bachelor’s degree in Management, Human Resources, or a related field. Train the Trainer (TTT) certification is preferable.
• Experience: 4-6 years of proven experience in a training or process-related role, with a strong focus on process training, SOPs, and workflow development. Prior experience in healthcare staffing process will be an advantage.
• Skills:
• Proficiency in MS Excel for creating training reports, tracking progress, and creating dashboards.
• Strong PowerPoint skills for developing and delivering training presentations.
• Experience with Learning Management Systems (LMS) (preferably C2Perform) for scheduling, tracking, and reporting on training activities including SOP Governance.
• In-depth knowledge of SOPs, workflows, and best practices.
• Strong communication and interpersonal skills to engage employees and provide coaching.
• Ability to work with stakeholders to create and implement efficient SOPs and workflows across the organization.