Presales Engineer (HTML/CSS)

About VWO

VWO is a leading Digital Experience Optimization platform trusted by over 3,000 businesses in 100+ countries, including global brands like Samsung, Vodafone, Toyota, HBO, and Domino's. What began 15 years ago as one of the world’s first A/B testing tools has since evolved into a comprehensive, enterprise-grade platform used by product, marketing, and growth teams to experiment, personalize, analyze behavior, and build exceptional digital experiences.

Today, VWO offers a full-stack suite for A/B testing, multivariate testing, feature rollouts, heatmaps, session recordings, behavioural analytics, surveys, personalization, and more across web, mobile, and server-side applications — all in one unified platform. We enable teams to make confident, data-driven decisions that drive user engagement, retention, and conversion.

VWO is a profitable, founder-led business with $50M+ ARR, strong EBITDA margins, and a history of capital-efficient, sustainable growth. In January 2025, Everstone Capital acquired a majority stake in the company to help accelerate our global expansion — both organically and inorganically.

We are a fully remote team of 450+ people, with go-to-market teams across the Americas, Europe, and APAC, and product and engineering anchored in India. Our culture values deep thinking, fast execution, and strong ownership — with minimal bureaucracy and high autonomy. Despite our scale, we continue to operate with the agility and ambition of a startup.

Free Trial Presales Specialist

This position offers a clear growth path, with opportunities to graduate into a senior Presales / Product Consultant role. In this progression, you'll directly contribute to closing deals by leveraging your product knowledge and customer insights, eventually providing pre-sales support and renewal consultations.

Responsibilities:

• Provide prompt and courteous responses to free trial users via in-app chat, emails, and phone calls.
• Assist users with initial product setup and answer basic and advanced product-related questions.
• Troubleshoot issues faced by free trial users and handle advanced technical problems as needed.
• Qualify leads based on user interactions and identify potential sales opportunities.
• Maintain accurate records of user interactions and feedback in our CRM system.
• Collaborate with the sales and support teams to ensure a seamless user experience.
• Contribute to the development of helpful resources and documentation for free trial users.
• You'll also work closely with the Sales Development Representative (SDR) team to identify and create qualified sales opportunities.

Desired Skills and Experience:

• Excellent written and verbal communication skills.
• Experience with web applications,

  HTML

  ,

  JavaScript

  , and

  CSS

  (mandatory).
• Experience of working in a metric-driven environment and hands-on experience of dealing with international clients.
• A genuine passion for helping customers and providing exceptional support.
• Ability to learn new software and processes quickly.
• Strong problem-solving and analytical skills.
• Familiarity with SaaS products is a plus.
• Ability to work flexible hours to support different time zones.

What We Offer:

• Opportunity to work with a dynamic and innovative SaaS company.
• A supportive and collaborative work environment.
• Opportunities for professional growth and development.
• Competitive compensation and benefits.

Job Location:

Join us at Wingify and help shape the future of experience optimization!