Operations Associate

Job Description

Role Overview: LeapUp is seeking a proactive and detail-oriented Operations Associate to streamline our operational processes and enhance the experience for our students and faculties. You will play a critical role in coordinating schedules, managing data, and driving process efficiency. If you are an organized multitasker with a knack for problem-solving, this role is perfect for you. Location - Ahmedabad/ Mumbai Key Responsibilities: Manage comprehensive student onboarding, including data collection, portal registration, and communication group integration. Coordinate and schedule live training sessions, liaising with trainers for content development, setting deadlines, and ensuring effective use of collaboration tools. Act as the primary point of contact for colleges to gather lecture timings and facilitate program commencement, including orientation on portal usage, course timelines, and examination procedures. Oversee the scheduling and execution of all assessments (viva/exams) and provide timely updates and instructions to students regarding live sessions and examination protocols. Monitor student progress and attendance through weekly polls and portal-generated reports, while also managing the paper checking process and marks submission to colleges. Administer and synthesize post-course feedback, contributing to continuous program improvement and ensuring timely certificate issuance. Provide prompt and effective support to student inquiries related to the portal, course content, or examination processes. Qualifications and Skills: · Bachelor’s degree in Business Administration, Operations Management, or a related field. · Experience: 1-3 years in operations, data analysis, or a similar role (preferred). · Strong proficiency in tools like Excel, Google Sheets, and familiarity with LMS platforms. · Excellent organizational and multitasking abilities. · Analytical mindset with a problem-solving approach. · Strong communication and interpersonal skills. What We Offer: · An opportunity to work with a passionate and mission-driven team. · Professional growth and learning opportunities. · A collaborative and inclusive work environment. · Competitive salary and benefits package.