Role Overview:
We are seeking a Product Onboarding and Implementation Specialist to drive onboarding for Enterprise customers, ensuring smooth transitions and high satisfaction. In this role, you will analyze customer needs, provide product expertise, and deliver tailored solutions. This position combines technical acumen, strategic thinking, and leadership skills, working closely with sales and product teams.
Key Responsibilities:
● Developing solutions and organizing, planning, creating & delivering compelling proof of concept demonstrations ● Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements ● Managing the sales bid process by responding to RFI’s & RFP’s ● Working closely with Sales to ensure successful closure of the sales process. ● Liaising with Product Managers to provide feedback from clients about product requirements ● Keeping abreast of market trends and product & competitor landscapes ● Be a people manager to ensure Onboarding and Implementation team members get the right support in terms of technical knowledge, and career groomingRequirements
What will qualify you for this role?
Essential: ● Excellent soft skills (Communication, Coordination & Negotiation) ● Skill to ask the right questions ● Knowledge on organization offerings and analytical skills ● Time-bound and attention to detail ● Customer facing & problem solving skills ● Ability to work as a team ● Presentation & Solution delivery ● Providing technical consultation to prospects/ customers ● Experience in CRM - Salesforce/ Zoho ● People manager skill set
Desired:
● Business approach ● Working with partners & other channels ● Customer Relationship building
What will drive your success?
● To succeed, you will need a flexible skill set, including the ability to think strategically, execute tactically, and collaborate across many teams, levels, and situations. ● Use your technical expertise to help a customer determine if SMS-Magic is right for them ● Prepare and deliver product messaging in an effort to highlight value proposition and unique differentiators, using whiteboarding, slide presentations, product demonstrations, white papers, trial management and RFI (Request for Information) response documents ● Work hands-on with SMS-Magic products to demonstrate and prototype integrations in customer/partner environments ● Make recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution, providing “best practice” advice to customers to optimize SMS-Magic effectiveness ● Administer onboarding and product implementation support for new and existing clients (Documentation of solution configurations and diagrams to be captured for future reference) ● Work closely with Salesforce architects to design solutions that align with SMS Magic product and business requirements. ● Provide input on the configuration and customization of Salesforce to meet SMS Magic product and business needs. ● Strong knowledge on Salesforce admin activities such as creating flows, optimizing page layouts, and implementing customizations to enhance user experience and support tailored business processes. ● Maintain accurate and up-to-date documentation throughout the project lifecycle. ● Work with sales and marketing to respond to technical RFI/RFP questions ● Aid in the creation of product training and documentation materials ● Articulate and demonstrate our learning validation and online proctoring solution, influence customer’s technical requirements, and position products relative to the competition ● Maintain an in-depth level of technical and industry knowledge through ongoing training, seminars and certifications ● Salesforce Admin certification is a plus ● Success in this role will require strong business acumen and passion to drive excellence in operations.Benefits
What Working at SMS Magic Offers
At SMS Magic, people growth is parallel to company growth, and our work culture supports our commitment to creating a world-class CRM messaging company. Our work culture is built on high-performance teaming, where everyone can achieve their potential and contribute to building a better working world for our people and clients.
We offer:
- The freedom and flexibility to handle your role in a way that’s right for you.
- Exposure to a dynamic and growing global business environment.
- Access to innovative and cutting-edge technology and tools.
- Opportunities to showcase analytical capabilities and make high-impact contributions to business teams.
- A competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.
Additionally, we provide a work environment that values balance, ensuring our people are active, healthy, and happy inside and outside of work.
