Network Operations Center Engineer

Job Role

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Very good knowledge of Log analysing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & SolarWinds. Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc.

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What you'll be responsible for?

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• Design and development of security policies, standards, and procedures in accordance with organization goals.
• Responsible for proactive monitoring of alerts (Network, Infra, Applications) and taking corrective actions.
• Responsible for Incident Management life cycle & Service requests fulfilment
• Responsible for Incident logging, accurately tracks and documents all incidents.
• Adherence to the process compliance
• Adherence to the SLAs defined for the platform, Service uptime.
• Coordination with cross-group peers both proactively and reactively produces quality documentation and share with the appropriate team members.
• Responsible to develop SOP documents.
• Ability to deep dive into identifying the root cause of various service-impacting events and optimizing.
• Act as a First Point of Contact for incidents, escalations, and business-impacting technology issues
• To ensure the maximum possible service availability and performance of the platforms
• Responsible for continuous improvement of the process science.

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Qualification and other skills

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• Experience of 5- 8 years in NOC
• Experience in Alert/Incident Management and a good understanding of SLAs
• Troubleshooting, Problem-solving & Strong presentation skills
• Analytical and communication skills

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What you'd have?

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• Strong knowledge of Linux, Network & database querying
• Knowledge of asset management
• Very good knowledge of Log analysing & monitoring tools like Prometheus, Loki, Dynatrace, Grafana & SolarWinds
• Understanding of Infrastructure environments Cloud, VMware, storage, networks, databases, etc.
• Strong Linux, Networking, Log analysing, and database querying skills.
• Must have experience with monitoring tools like Prometheus, Loki, Grafana, and Dynatrace & building monitoring dashboards.
• Experience in alerts mitigation & optimization - Knowledge of the ITIL framework
• Hands-on exp with observability tools will be an added advantage.
• Must have expertise in maintaining/updating asset management.
• Certifications: ITIL foundation, AZ-900, Shell Scripting, Python, Hardware & networking.

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Why join us?

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• Impactful Work:

  Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.

• Tremendous Growth Opportunities:

  Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.

• Innovative Environment:

  Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated. Tanla is an equal opportunity employer.

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We champion diversity and are committed to creating an inclusive environment for all employees

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https://www.tanla.com

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