Learning Partner

Key Responsibilities

• Design and deliver dynamic training sessions in various formats, including group discussions, lectures, polls, and job shadowing, ensuring an engaging and effective learning environment that promotes learner retention.

• Actively listen and demonstrate understanding of participant comments and questions.

• Model professional conduct, demonstrating respect and appreciation for diverse perspectives in alignment with company values.

• Create, plan, assign, evaluate, and track diverse learning content and materials relevant to the area of focus.

• Maintain the training calendar, strategically coordinate resources, and prioritize activities to align training plans with overall work group and business objectives.

• Develop and enhance training courses, assessments, and supporting materials that align with company priorities and maximize knowledge and skill retention.

• Continuously update curricula and process documentation to reflect current processes, procedures, and relevant industry best practices.

• Adjust process documentation and conduct error discussions as needed followed by knowledge checks and calibration sessions to ensure that team is aligned.

• Proactively identify and assess training and development needs within the area of focus through various methods, including surveys and communication with managers and staff.

• Lead the proactive management of Learning & Development Programs specific to the primary area of focus.

• Act as a key participant during times of client hypercare by engaging with the management team to identify and address resource training gaps, as well instituting plans to improve and recreate processes as needed to ensure future resource success.

• Maintain accurate and comprehensive records of all training activities, including attendance, assessment results, and retraining requirements.

• Monitor employee completion of required training curricula and implement follow-up procedures to ensure compliance.

• Prepare and present insightful reports on key training program performance indicators (KPIs).

• Adhere to all applicable laws, regulations, and company policies, ensuring the highest level of confidentiality with employee records.

• Identify and implement best practices to enhance the effectiveness and impact of training programs.

• Maintain the Standard Operating Procedure (SOP) repository, collaborating with internal teams to ensure accuracy and relevance.

• Actively participate as a collaborative team member, fostering positive working relationships within and across teams.

What You Will Need

• Bachelor's degree or relevant experience

• In-depth knowledge of the contingent workforce lifecycle, VMS/HRIS systems, and client relationship management principles.

• Exceptional verbal and written communication skills, including the ability to present complex information clearly and concisely.

• Strong interpersonal and collaboration skills, with the ability to work effectively with individuals from diverse backgrounds and learning styles.

• Excellent planning, organization, and time management skills, with a proven ability to prioritize and manage multiple tasks effectively.

• Adaptability and resilience in the face of change.

• Expertise in Microsoft Office Suite and related program software.

• A proactive and results-oriented approach with a commitment to continuous learning.