Key Account Manager

Description

Key Account ManagerPune, IndiaAbout the Optimas:Optimas is a global distributor of integrated supply chain solutions, and engineering support focused ondelivering fasteners, components, industrial and safety supplies to our diverse customers around theworld. Our local, on-the-ground teams understand the nuances of every community we serve. Thisallows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remainat your side while providing a highly personalized level of service and support no matter where you findyourself around the globe.To learn more about our company, please visit our website http://www.optimas.com/ Position overview:We are currently seeking a highly-motivated, driven Key Account Manager for our Customer ExperienceTeam in India, who will be responsible for providing best in class service to our customers in a multi-location global distribution environment. Outstanding collaboration with other members of supplychain, sourcing and operations support teams is critical to achieving objectives.If you are looking for a fast paced environment with lots of opportunity for personal and career growththen this is the ideal place for you!Main responsibilities:The Key Account Manager is an expert who helps to maintain strong customer relationship and will beresponsible of the following:Continuous communication with customer via phone and email; order requests, order changes,order status, tracking information, shipping discrepancies, invoice errors and quality issues.Manage customer order books, including initiating and follow-up to resolve issues, answerquestions and correspondence and complete reports as it relates to the customer base.Provide Assistance and Support to the Sales Organization Team as assigned.Communicate effectively with the Supply Chain team and other internal departmentsMay prepare and/or present proposals and quotes and recommend product based on customerneeds.Meet or exceed Customer Service Rep Key Performance Indicators.Make critical decisions daily with the ability to develop root cause analysis.Collaborate with Operations to meet urgent customer demand and orders.Collaborate with Technical Service Department on Quality issues.Collaborate with Supply Chain Planners and Demand Planning to continuously improve forecastand order portfolios to the supplier.Key Competencies:The ideal candidate must have the following competencies:Strategic Vision.Building organizational capacity.Results driven.Embrace change.Collaboration and Influence.Entrepreneurial spirit.Customer value and Market focus.Skills and Qualifications:Mechanical Engineer/ MBA Marketing Degree of any relevant degree. Techno- commercialhands on experience require.3 - 5 years experience as an Key Account Manager / Customer Service in an industrialenvironment.Strong experience with an ERP system is highly desirableStrong Microsoft Office skills.Able to multitask and effectively prioritize competing priorities in a dynamic, fast-paced,entrepreneurial environment.A strong problem-solver who is diplomatic yet effective and efficient.Hands-on; completes tasks and dependable.An excellent communicator – written, verbal, presentation and interpersonal.Team player, with a strong sense of ownership and a “get things done” attitude.Proficient with new and emerging/relevant technologies.To Staffing and Recruiting Agencies: Optimas does not accept unsolicited CVs or applications fromagencies. Optimas is not responsible for any fees related to unsolicited CVs or applications and explicitlyreserve its right to contact candidates presented in such unsolicited CV or application.Optimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race,color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Optimas OE Solutions complies withapplicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policyapplies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer,leaves of absence, compensation and training.