Company Profile
HB+ is more than a health and wellness brand—it’s a movement to make fitness fun, inclusive, and transformative. Founded by Subhadeep (“Happy Boy”) and Selina, HB+ has been redefining fitness for over four years. We’ve moved beyond traditional ideals like abs and zero-figures, focusing instead on personalized health journeys that include strength, agility, flexibility, self-defense, and mental well-being.Our philosophy is simple:
True health is a balance of body, mind, and gut
. We’ve built a flexible, 24/7 online ecosystem that empowers busy professionals to prioritize their health without sacrificing their schedules. Whether it’s live-guided workouts, nutrition advice, or mental health support, HB+ is committed to helping people lead healthier, happier lives.Now, we’re taking the next step with
HOP (An HB+ Studio)
—our first physical space where our online values come to life. HOP will be a hub for innovation, community, and creating a lifestyle that inspires people to prioritize their well-being.Fun fact: The “+” in HB+ represents our belief that fitness goes beyond physical health. It’s about
mental clarity, emotional stability, and gut health
—all combining to create holistic happiness. It is also inspired from the red cross symbol signifying health care and health aid.
Why Join Us?
At HB+, we are looking for
growth-oriented individuals
who thrive on challenges and see opportunities in problems. If you believe in creating solutions, contributing meaningfully to teams, and constantly evolving, we want you on our journey.Here, you’ll be part of a culture that values innovation, teamwork, and personal development. HB+ isn’t just about fitness—it’s about creating impact, whether it’s for our clients, our team, or the communities we touch.
Employment Type:
Full-Time Work from Office
Job Summary
HOP is looking for a dynamic and customer-focused
Jr. Executive
Front Office
to manage daily front desk operations, ensure excellent customer service, and oversee member interactions. This role is crucial in creating a welcoming atmosphere for members, maintaining operational efficiency, and driving engagement through promotions and events.
Key Responsibilities
Front Desk Management
- Oversee the daily operations of the front desk, ensuring a smooth check-in and check-out process.
- Manage class scheduling, ensuring members are accurately booked into their respective sessions.
- Handle incoming inquiries via phone, email, and in-person, providing timely and helpful responses.
Customer Service Excellence
- Ensure a high standard of customer experience by addressing member needs and resolving concerns effectively.
- Build strong relationships with members to create a welcoming and engaging environment.
- Proactively collect and address member feedback to enhance service quality.
Communication & Coordination
- Serve as the primary point of contact for member inquiries, updates, and announcements.
- Maintain professional and clear communication through in-person interactions, emails, calls, and WhatsApp groups.
- Collaborate with trainers, housekeeping, and maintenance teams to ensure smooth daily operations.
Leadership & Professionalism
- Uphold high standards of professionalism while managing front office operations.
- Guide and support junior staff or interns assigned to front desk duties.
- Work proactively to ensure members receive consistent and exceptional service.
Record Keeping & Financial Transactions
- Maintain accurate and confidential member records, attendance logs, and financial transactions.
- Process payments, manage membership renewals, and track financial reports.
- Ensure compliance with data privacy and security policies.
Facility Management & Maintenance Oversight
- Ensure the studio remains clean, safe, and well-maintained in coordination with maintenance and housekeeping teams.
- Report and address any maintenance issues promptly to avoid disruptions.
- Monitor and maintain inventory for front desk and facility supplies.
Promotions & Membership Growth
- Assist in planning and executing membership drives and promotional activities.
- Engage with potential members, providing information about HOP’s services and benefits.
- Actively participate in strategies to enhance member retention and engagement.
Event Planning & Execution
- Plan, coordinate, and execute weekend events, workshops, and community activities.
- Work closely with the marketing and operations teams to drive participation and engagement.
- Ensure smooth event logistics, including scheduling, member participation, and vendor coordination.
Reporting & Analytics
- Prepare weekly/monthly reports on front office operations, member feedback, and key performance metrics.
- Track attendance, engagement, and customer satisfaction trends to suggest improvements.
- Present insights and recommendations to management for optimizing front desk operations.
Qualifications & Skills Required
Qualification
: Graduate degree in Hospitality or any similar degree.
Experience:
Prior experience in customer service, hospitality, administrative roles, or fitness industry preferred.
Skills
- Proficiency in Google Workspace, especially Google Sheets and Drive.
- Familiarity with membership management systems is a plus.
- Basic financial transaction handling skills (processing payments, invoices, and reconciliations).
Personal Traits
- Approachable and able to work in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Comfortable in handling financial transactions and managing sensitive information.
- Customer-oriented approach with dedication to service quality.
- Detail-oriented with excellent organizational and time-management abilities.
- Team player with a positive attitude and strong problem-solving skills.
- Ability to unlearn outdated practices and adopt new ones.
- Skilled in providing and receiving constructive feedback.
What We Offer
- Annual Leaves.
- Health Insurance.
- Complimentary membership.
- A supportive and energetic work environment.
- Competitive salary and performance-based incentives.
- Opportunities for growth and career advancement in the fitness industry.
Application Process
- Carefully read the JD and apply for the role.
- A round of CV screening will be conducted by the HR.
- A Telephonic/Personal Interview of qualified candidates will be conducted after the evaluation.
- A final round of interviews with the founders will be conducted.
- Selected candidates shall be intimated via mail directly by the HR Team and the orientation process will follow.
- Post intimation and dispatch of offer letters, the on-boarding process will begin.
