Human Resources Business Partner

Job Summary:

The Regional Business HR Manager will be responsible for overseeing all HR operations for the retail showrooms in a designated region (Chennai/Rest of Tamil Nadu (ROTN), Karnataka, Andhra Pradesh, and Telangana) of GRT, a leading Indian Jewellery retail company. Based at the corporate office in Chennai, this role will act as the HR Business Partner for the region, managing the entire employee lifecycle for showroom staff, including recruitment, induction, training, engagement, retention, and grievance handling. The position will be ensuring seamless HR operations and fostering a high-performance, employee-centric culture across the region.

Key Responsibilities:

1. HR Business Partnering for the Region:

• Act as the strategic HR partner for retail operations in the designated region, aligning HR initiatives with business goals.

• Collaborate with regional and Showroom leadership to understand business needs and provide

HR solutions to drive performance and growth.

• Ensure the implementation of HR policies and processes across all retail showrooms in the region.

• Provide guidance and support to Showroom managers on HR-related matters.

2. Recruitment and Staffing:

• Develop and execute recruitment strategies to attract and hire top talent for showroom roles, including sales associates, Showroom managers, and other retail staff.

• Oversee the end-to-end recruitment process, ensuring timely fulfilment of manpower requirements for the region.

• Build and maintain a talent pipeline for critical roles within the region.

• Collaborate with the Retail Recruitment Team to achieve hiring targets and improve recruitment efficiency.

3. Induction and Training:

• Implement comprehensive onboarding programs for new hires to ensure a smooth transition into the company.

• Conduct training programs on HR policies and benefits and monitor the other programmes on product knowledge, customer service, and sales techniques.

• Monitor the effectiveness of training programs and make continuous improvements.

• Partner with internal L&D team, if necessary, to deliver specialized need-based training modules.

4. Employee Engagement and Retention:

• Develop and execute employee engagement initiatives to foster a positive work environment and improve employee satisfaction.

• Conduct regular surveys and feedback sessions to gauge employee morale and identify areas for improvement.

• Design and implement retention strategies to reduce attrition and retain top talent.

• Recognize and reward high-performing employees to motivate and retain them.

5. Grievance Handling and Employee Relations:

• Act as the primary point of contact for resolving employee grievances and conflicts within the region.

• Ensure compliance with labour laws and company policies in all HR operations.

Promote a culture of open communication and transparency to address employee concerns effectively.

• Conduct regular visits to retail showrooms to understand ground-level issues and build rapport with employees.

6. Performance Management:

• Oversee the performance appraisal process for retail staff, ensuring fairness and consistency.

• Work with Showroom managers to set performance goals and provide feedback to employees,

• Identify high-potential employees and create development plans for their career growth.

7. Employee Lifecycle Management:

• Oversee the entire employee lifecycle for showroom staff, from recruitment to exit.

• Ensure a seamless and positive employee experience at every stage of the lifecycle.

• Conduct exit interviews to gather feedback and identify trends or areas for improvement.

8. Compliance and Reporting:

• Ensure compliance with all statutory requirements related to HR operations in retail showrooms.

• Maintain accurate and up-to-date employee records and HR metrics.

• Prepare and present regular reports on HR activities, including recruitment, attrition, and employee engagement, to the Head HR and senior management.

Qualifications and Experience:

• Education: Master's degree in Human Resources, Business Administration, or a related field.

• Experience: Minimum of 8-10 years of experience in HR, with at least 3-5 years in a managerial role overseeing HR operations in a retail or similar environment. Willingness must be there to travel extensively between the cities for showroom visits.

Industry Experience: Prior experience in the retail industry, preferably in jewellery, fashion, or

luxury goods, is highly desirable.

Skills:

• Strong knowledge of HR best practices, labour laws, and compliance requirements.

• Excellent leadership and team management skills.

• Exceptional communication and interpersonal skills.

• Proven ability to handle employee grievances and resolve conflicts.

Strong analytical and problem-solving skills

• Proficiency in HR software and tools.

Key Competencies:

• Strategic thinking and planning.

• High level of empathy and emotional intelligence.
• Ability to work in a fast-paced, dynamic environment.

• Strong organizational and multitasking skills.

• Customer-centric approach with a focus on employee experience.