Engineer II - Digital Engine Services ProActive Analyst

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What are our expectations

We are looking for a DES ProActive Junior Analyst who will be responsible to monitor engine performance and operability health trends for selected engines as a daily data analysis service. The candidate will be responsible for the review of engine anomalies, trend shifts and identify deterioration symptoms & signatures. The candidate will also be responsible to provide proactive recommendations and work in close cooperation with internal support teams to identify fleet availability and reliability drivers and opportunities for continuous improvement. The candidate will also be required to assist field service personnel in technical troubleshooting and AOG support as required and define new proactive engine health indicators.

The candidate needs to be a driven individual that can employ their industry experience with individual dynamism that can bring the front-line customer service team together to deliver comprehensive solutions. Excellent understanding of field and line maintenance activities, superior communication and people as well as information technology skills are fundamental. The candidate shall have extensive technical knowledge and experience with P&WC engine models and demonstrated understanding of engine performance health trending. The candidate shall also have knowledge of the ICA management.

The individual is recognized as highly self-motivated and a fast learner with strong communication, cross-functional teamwork, and problem-solving skills. The individual must have strong abilities to interface with customers, operators, aircraft maintenance personnel, engineers and OEMs to successfully complete projects and deliver world-class front-line services. Moreover, excellent analytical skills, proficiency in big data analysis methods and tools will also be contributors to the success of the individual selected. Finally, the candidate will be focused on lifelong learning and being recognized as an expert in their service support field.

What your day to day will look like:

• Monitor engine performance and operability health trends for selected engines as a daily data analysis service
• Review engine anomalies, trend shifts and identify deterioration symptoms & signatures
• Review issued alerts and provide visibility to P&WC Customer Support by way of a fleet based morning health trend status report using the DES internal web portal
• Evaluate engine FADEC fault codes, exceedances and other events
• Conduct detailed mission and utilization analysis comparing power usage (actual vs. planned)
• Work in close cooperation with Reliability Engineer to identify fleet availability and reliability drivers and opportunities for continuous improvement by defining DES anticipation methods to reduce/eliminate such events
• Review oil analysis reports in conjunction with MOP and MOT trends to provide oil system health assessments where applicable
• Work closely with the DES analytics team to define new proactive engine health indicators
• Perform continuous improvement studies to maximize engine time on wing, understand the impact of various missions, environments, and other fleet characteristics to design customized recommendations for specific operators and initiate issuance of new SBs and FIM / EMM revisions
• Log successes generated by the team and quantify business impact on the P&WC customer service organization

The tools you need to be successful:

• Bachelors or Masters in Engineering, aerospace specialization or equivalent
• Minimum of 3 - 5 years’ of Customer Service engineering or relevant experience required in the field of aviation
• Experience with field and line maintenance activities and demonstrated understanding of engine performance health trending along with knowledge of the ICA management.
• Customer interface experience and front-line support
• Understanding the aircraft engine data acquisition and current sensor technology
• Understanding of engine performance calibration testing, trend monitoring practices and engine control systems
• Ability to interpret engine Borescope Inspection reports and line/shop maintenance records
• Reliability analysis practices and use of statistical data analysis tools
• Experience with ICA documentation, drawings and specification interpretation
• Knowledge of PowerBI and Python an asset

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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