Employee Relations Specialist

Position Overview

Employee Relations Specialist

Key Responsibilities

1. Employee Relations & Case Management

• Serve as the

  first point of contact

  for employees regarding grievances, workplace conflicts, or policy concerns.
• Conduct

  fair and thorough investigations

  into employee complaints, disciplinary issues, and policy breaches, ensuring confidentiality and neutrality.
• Provide

  advice to managers and team leaders

  on handling sensitive employee matters while maintaining consistency with Office Beacon’s values and standards.
• Mediate conflicts and facilitate conversations to restore positive working relationships.

2. Policy Compliance & Legal Alignment

• Ensure all employee relations practices align with

  Indian labor laws (e.g., Industrial Disputes Act, Shops & Establishments Act)

  and Office Beacon’s HR policies.
• Work with HR leadership to review, update, and implement policies that strengthen compliance and reduce risk.
• Support audits and inspections by maintaining

  accurate records

  of disciplinary cases, investigations, and resolutions.

3. Performance & Conduct Advisory

• Support managers in implementing

  Performance Improvement Plans (PIPs)

  and conduct-related interventions.
• Guide leadership teams in consistent application of disciplinary measures, ensuring fairness and legal compliance.
• Track trends in performance and conduct cases to

  proactively address recurring issues

  .

4. Employee Engagement & Retention Support

• Partner with HR and Operations to conduct

  stay interviews, exit interviews

  , and engagement surveys to identify key concerns and areas for improvement.
• Provide

  data-driven insights and recommendations

  to enhance employee satisfaction and retention.
• Contribute to Office Beacon’s initiatives that promote a

  positive, inclusive, and motivating workplace

  .

5. Reporting & Documentation

• Maintain

  confidential and detailed records

  of all employee relations cases and outcomes.
• Prepare regular reports for HR leadership on grievance trends, employee feedback, and policy gaps.
• Present recommendations for process improvements and risk mitigation strategies.

6. Training & Awareness

• Conduct workshops and training sessions on

  workplace ethics, anti-harassment policies, and conflict resolution

  for managers and employees.
• Collaborate with the Learning & Development team to integrate

  employee relations awareness

  into broader training programs.

Qualifications & Requirements

• Education:

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
• HR certifications (e.g., SHRM-CP, PHR, or Indian HR law certifications) are an added advantage.

• Experience:

• 3–5 years in HR, with at least 2 years focused on

  employee relations, case management, or compliance

  .
• Experience in

  BPO/outsourcing

  or fast-paced corporate environments is strongly preferred.

• Knowledge & Skills:

• In-depth knowledge of

  Indian labor laws

  and HR best practices.
• Strong

  investigative, mediation, and conflict-resolution skills

  .
• Excellent

  communication skills

  – able to handle sensitive conversations with tact and empathy.
• Ability to

  analyze trends

  and recommend proactive solutions.
• Proficiency in MS Office, Google Suite and familiarity with

  HRIS systems

  .