Human Resources Manager

Reports To:

Department:

Position Overview

General Human Resources (HR)

Key Responsibilities

1. Talent Acquisition & Onboarding

• Drive the

  end-to-end recruitment process

  for all roles in India, partnering with department heads to ensure we attract

  top-tier talent

  for BPO, support, and specialized positions.
• Implement sourcing strategies aligned with

  Office Beacon’s global recruitment standards

• Oversee seamless onboarding, ensuring every new hire receives an engaging

  “Day Zero to Day 30” induction

  experience that reflects

  Office Beacon culture and values

  .

2. Employee Relations & Engagement

• Act as the

  first point of contact

  for employee relations, handling grievances, conflict resolution, and workplace challenges with confidentiality and professionalism.
• Develop and roll out

  Office Beacon engagement initiatives

  (e.g., recognition programs, cultural events, wellness activities) to

  boost retention and morale

  .
• Serve as a

  culture champion

  , ensuring alignment with

  Office Beacon’s values

  across teams.

3. Performance Management & Development

• Manage the

  annual and mid-year appraisal cycles

  , integrating

  Office Beacon’s performance scorecards

  and KPIs.
• Partner with leadership to

  define career growth pathways

  for high-performing employees, identifying upskilling and cross-training opportunities.
• Coordinate with

  Learning & Development

  to deliver targeted training programs based on India site needs.

4. HR Operations & Compliance

• Oversee payroll inputs, leave administration, benefits management, and maintenance of

  accurate HR records

  .
• Ensure

  full compliance

  with Indian labor regulations (PF, ESI, Gratuity, Shops & Establishment Act, etc.) and internal

  Office Beacon HR policies

  .
• Liaise with government bodies, auditors, and legal advisors for

  statutory filings and inspections

  .

5. Policy Implementation & Process Improvement

• Regularly review and update

  Office Beacon HR policies

  to stay compliant with local laws and align with global guidelines.
• Recommend and implement

  process automation

  (e.g., ATS, HRIS, digital forms) to streamline HR operations.
• Prepare

  HR dashboards

  (attrition, headcount, engagement) for

  regional and global leadership reviews

  .

6. Strategic HR Support

• Partner with

  site leadership

  and

  global HR teams

  to support

  workforce planning, succession management, and organizational restructuring

  initiatives.
• Collaborate on

  global HR projects

  such as diversity & inclusion programs, wellness campaigns, and AI-powered HR solutions.
• Provide

  budget inputs

  for HR initiatives, recruitment costs, and employee engagement programs.

Qualifications

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field (MBA in HR preferred).

• 5–8 years of progressive HR experience

  , ideally in the

  BPO or offshore services industry

  .
• Strong understanding of

  Indian labor laws and compliance requirements

  .
• Proven track record in

  recruitment, employee relations, and HR operations

  .
• Excellent

  interpersonal, conflict-resolution, and negotiation skills

  .
• High level of integrity and ability to handle sensitive information with

  discretion and professionalism

  .