Dispatch Supervisor

Position: Dispatch/Control Supervisor

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About HME Solutions

HME Solutions is a leading innovator in the global mining industry, specialising in the development of advanced Hardware, Technology, and SaaS-based Fleet Management Solutions (FMS) for heavy mining equipment (HME). Our flagship platform, FMS Live™, integrates cutting-edge GNSS machine guidance and automation technologies to drive productivity, precision, and efficiency in both surface and underground mining environments. 

Headquartered in Perth, Australia, with a large Software and Development team based in Hyderabad, HME Solutions is rapidly expanding into international markets to meet growing demand. As part of this growth, we are investing in a world-class administrative and technical support hub in Hyderabad, India—home to our software and infrastructure engineering teams. This office plays a critical role in supporting our global operations and driving innovation in mining technology. 

Role Overview

Dispatch/Control Supervisor

This role is well-suited for someone with prior exposure to mining production dispatch, shift control, or equipment productivity management systems. 

Key Responsibilities

• Operate and monitor HME’s fleet management systems and dispatch software to support mine production targets. 
• Coordinate live dispatch activities, including equipment assignment, route management, and operator feedback. 
• Monitor real-time fleet data to detect exceptions, delays, or operational inefficiencies. 
• Maintain communication with field operators, supervisors, and client control room personnel. 
• Generate shift production and performance reports using system data. 
• Support onboarding and system training for mine operators, dispatchers, and site supervisors. 
• Conduct investigations into system-reported anomalies or equipment location discrepancies. 
• Assist in configuring fleet system parameters and maintaining system accuracy. 
• Provide operational feedback to product and technical teams to improve system usability. 
• Liaise with mine site teams to ensure system alignment with site production plans and KPIs. 

Required Skills & Experience

• Previous experience in

  mine control room or dispatch operations

  , preferably using fleet management systems (e.g., FMS, Modular, Wenco, Pitram, or similar). 
• Good understanding of

  open-pit mining operations

  and equipment allocation processes. 
• Familiarity with a wide range of mine site

  mobile equipment

  (haul trucks, dozers, loaders, shovels, drills, graders). 
• Strong situational awareness and ability to manage real-time operations in a high-pressure environment. 
• Proficient in the use of control room systems, maps, telemetry dashboards, and dispatch software. 
• Strong communication skills, both verbal and written, for working with remote mine personnel. 
• Comfortable working in shift-based or rotational coverage schedules, if required. 

Preferred Qualifications

• Diploma or degree in Mining Engineering, Mine Operations, or related technical discipline. 
• Prior experience with production shift planning or operator reporting workflows. 
• Familiarity with HME’s mining technology stack is an advantage. 

Why Join HME Solutions

• Work with advanced fleet and dispatch systems across major mining clients. 
• Gain experience in real-time mine operations, systems integration, and control room technology. 
• Contribute to operational efficiency and safety across global mine sites.