Posted:1 week ago|
Platform:
On-site
Full Time
Profile overview: * Team Leadership & Supervision - Lead and motivate a team of customer support representatives, ensuring they meet performance targets and adhere to company policies. * Performance Monitoring - Regularly assess team performance using KPIs and customer satisfaction metrics * Escalated Issue Resolution - Address and resolve complex or escalated customer complaints promptly and professionally, ensuring customer satisfaction. *Processing the RETURN/EXCHANGE Skills: * Strong leadership and team management abilities. * Excellent communication and interpersonal skills. * Proficiency in customer support software and CRM systems. * Ability to analyze data and make data-driven decisions. * Conflict resolution and problem-solving skills. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) or equivalent. * Language Proficiency: Fluency in English is preferred. Experience: 2–3 years in customer support, with at least 1 year in a leadership role Show more Show less
Voylla
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