Customer Relationship Management Manager

Job Title: Society Maintenance & Formation Manager Location: All Sites Department: Facility Management / Administration Reports To: Director - Technical Job Summary: The Society Maintenance & Formation Manager is responsible for overseeing the smooth functioning, upkeep, and legal formation of residential or commercial societies. This role ensures proper coordination among residents, vendors, government bodies, and legal entities for society registration and daily operations. The individual must ensure that the premises are well-maintained, records are updated, and society functions are in full compliance with statutory and regulatory requirements. Key Responsibilities: Society Formation: Coordinate the legal formation and registration of the society under applicable housing or cooperative acts. Liaise with legal consultants, government authorities, and residents to fulfill documentation requirements. Ensure compliance with local, municipal, and cooperative laws during the society registration process. Organize and conduct meetings with residents for society formation, election of committee members, and drafting of bye-laws. Society Maintenance: Oversee daily maintenance activities including cleanliness, security, landscaping, and utility services. Manage vendor contracts for housekeeping, security, plumbing, electrical, and civil maintenance. Ensure timely collection of maintenance dues and manage maintenance budgets effectively. Conduct regular inspections of the premises and take proactive measures to resolve issues. Resident Relations: Act as the point of contact for resident queries and grievances. Facilitate community engagement, general body meetings, and regular communication with residents. Compliance & Documentation: Maintain updated records of society members, meeting minutes, audit reports, and service contracts. Ensure statutory compliance with fire safety, building regulations, and other local requirements. Coordinate annual audits and work closely with auditors or consultants. Qualifications & Skills: Bachelor’s degree in Business Administration, Property Management, Law, or a related field. Minimum 4–6 years of experience in society maintenance or property management. Knowledge of local cooperative society laws and statutory compliance. Excellent communication, organizational, and problem-solving skills. Proficiency in MS Office and facility management software (preferred). Show more Show less