Customer Relationship Management Manager

Job Title: Customer Relationship Manager

Location: Raipur

Department: Sales Development

Job Summary:

We are seeking a motivated and customer-oriented Customer Relationship Executive to join our sales team. The ideal candidate will be responsible for providing exceptional support to customers during the sales process, building strong relationships, and driving sales conversions. This role requires a deep understanding of our products and services, as well as the ability to identify and capitalise on sales opportunities.

Key Responsibilities:

1. Sales Support:

·        Assist customers with inquiries related to products and services, ensuring they have the necessary information to make informed purchasing decisions.

·        Provide timely and accurate responses to sales-related inquiries, aiming to achieve a high level of customer satisfaction.

2. Customer Relationship Management:

·        Build and maintain strong relationships with customers to foster loyalty and encourage repeat business.

·        Act as a point of contact for customers, addressing their needs and concerns effectively to enhance their overall experience.

3. Lead Generation and Conversion:

·        Identify potential sales opportunities and convert inquiries into sales, contributing to the overall sales targets of the team.

·        Track and follow up on leads to ensure maximum conversion rates, with a focus on upselling and cross-selling where appropriate.

4. Product Knowledge:

·        Maintain a comprehensive understanding of the Marble products and services to effectively assist customers and drive sales.

·        Stay updated on product features, benefits, and promotions to provide accurate information to customers.

5. Customer Feedback and Insights:

·        Gather and analyse customer feedback to provide insights that can improve sales strategies and product offerings.

·        Collaborate with the sales and marketing teams to enhance customer experience and address any areas for improvement.

Qualifications:

·        Bachelor’s degree in Business, Marketing, or a related field (preferred).

·        Proven experience in customer support or sales, preferably in a similar industry.

·        Excellent communication and interpersonal skills.

·        Strong problem-solving abilities and a customer-centric mindset.

·        Ability to work in a fast-paced environment and manage multiple tasks effectively.

·        Proficiency in CRM software and Microsoft Office Suite.

Performance Expectations:

In this role, you will be expected to contribute to key performance metrics such as sales conversion rates, customer satisfaction scores, and lead follow-up effectiveness. Your performance will be regularly reviewed to ensure alignment with the company’s sales objectives and customer service standards.

What We Offer:

·        Competitive salary and performance-based incentives.

·        Opportunities for professional development and career advancement.

·        A dynamic and supportive work environment.

·        Medical Benefits and Statutory Complies.