Customer Relationship Management Manager

As a Client Communications & Team Manager at The Privee Group in Gurugram, India, you will play a crucial role in bridging the gap between clients and the internal creative team. Your primary responsibilities will include maintaining clear and consistent communication with clients, managing the creative team to ensure timely delivery of projects, and translating client requirements into actionable briefs for designers, copywriters, and social media managers. You will be responsible for coordinating between different departments within the organization to align on brand strategies and deliverables. Monitoring project timelines, identifying and resolving workflow issues, and ensuring quality control for all deliverables are key aspects of this role. Additionally, you will be expected to provide regular updates to clients on project progress, strategies, and performance insights, while staying informed about industry trends and competitor activities to offer proactive suggestions. To excel in this role, you should hold a Bachelor's degree in Marketing, Communications, or a related field, along with 3-5 years of experience in client servicing, account management, or project management in a digital marketing or social media agency. Strong leadership, team management, excellent communication skills, and the ability to handle multiple clients and projects simultaneously are essential. Proficiency in social media strategies, content creation, and design workflows, coupled with organizational skills to prioritize tasks effectively, will be beneficial for your success in this position.,