Customer Relationship Management Manager

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About Us

FracSpace Pvt. Ltd.

Role Overview

CRM Executive

Key Responsibilities

· Serve as the primary point of contact for customers post-booking through to possession.

· Manage customer onboarding, welcome kits, payment schedules, and queries.

· Ensure timely follow-up for payment dues, document submissions, and milestone updates.

· Coordinate with internal teams – Sales, Accounts, Legal, Projects – for smooth execution.

· Maintain and update accurate records in the CRM system.

· Handle documentation processes including agreement drafting, registration coordination, and possession handovers.

· Manage escalations and resolve customer concerns with professionalism.

· Prepare reports related to customer engagement, collections, and status updates.

· Ensure adherence to company SOPs, policies, and customer SLAs.

Required Skills & Qualifications

· Graduate in any discipline (preferred: Commerce, Business, or Law background).

· 3 to 4 years of experience in CRM roles (preferably in real estate, banking, or high-value service industries).

· Excellent verbal and written communication skills in English and local language.

· Strong organizational and documentation skills.

· Working knowledge of CRM software and MS Office (Excel, Word, Outlook).

· Assertive personality with a customer-first attitude and strong problem-solving ability.

· Ability to multitask, meet deadlines, and handle pressure.

What We Offer

Provident Fund (PF) & Employee State Insurance (ESI)

Company-funded Medical Insurance

Employee Discounts & Benefits

Structured Workflows

Growth Path