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LanceSoft Middle East
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CRM Support Product Owner

CRM Support Product Owner

LanceSoft Middle East

1 years

0 Lacs

Hyderabad Telangana India

Posted:4 days ago| Platform:

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Skills Required

crm support duration software engineering management itil certification salesforce payments technology healthcare analysis data analytics agile service marketing excel powerpoint visio visualization power planning jira azure tfs testing tracking postman agility database sql scrum kanban

Work Mode

On-site

Job Type

Contractual

Job Description

"CRM Support Product Owner"

Title:

Duration:

Location:

Minimum qualifications

Bachelor’s degree in computer science, Software Engineering, or a related field.
Product management or ITIL certification is a plus.

Minimum experience

6+ years of experience in product management or support roles, with a focus on live digital assets.

Skillset (job specific technical & system skills if applicable)

Salesforce-certified Product Manager with 10+ years' of experience working in the Banking, Payments, Technology, Telecom, and Healthcare industries.
Expertise in CRM Implementation, Digital Transformation, Product Management, Requirement Analysis, Data Analytics, Business Process redesign, and Project Management.
Product owner with experience on Project Management and Salesforce Cloud Consultant.
Integrated Salesforce solutions with multiple data sources to deliver a customized suite of Salesforce applications using AGILE Methodologies for a large housing corporation based out of the US
Balanced multiple competing priorities, ensuring critical tasks were addressed promptly while maintaining overall project timelines
Collaborated with business stakeholders to gather requirements and customize Salesforce features for custom workflows

Led Agile teams in the successful implementation of Salesforce CRM.
CRM: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Data Cloud, Google Cloud Platform, CRM Analytics
MS Office Suite: MS Excel, PowerPoint, MS Visio, MS Project, MS Visio
Data Visualization: Power BI, Tableau
Planning Tools: Jira, ALM, VSTS Azure, TFS Confluence
Testing/Defect Tracking Tools: HPQC, Service Now, Postman, SOAP UI
Marketing tools: Agility Harmony, Agility Loyalty
Database: SQL, BigQuery

Experience in product management with a focus on live product operations and support within a large and complex organization.
Proven experience on salesforce products : Sales and Service Cloud, Marketing cloud, data cloud.
Background in software engineering with hands-on experience in managing and supporting live digital assets.
Proficiency in agile methodologies and tools (e.g., Scrum, Kanban, Jira).
Experience with incident management and resolution processes.

Interested candidates send me your Cv along with below details:

Expected salary:

Notice Period:

Current Location:

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Visa:

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