CRM Analyst / Sales application owner

The Opportunity

How You’ll Make An Impact

• Configure, maintain, and manage the Salesforce platform to meet organizational needs.
• Analyze Salesforce data to provide insights and recommendations that drive sales and marketing strategies.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) for sales, marketing, and customer support teams.
• Monitor CRM usage and user activity, identifying areas for improvement or training.
• Collaborate with cross-functional teams to understand business processes and suggest enhancements within Salesforce.
• Implement solutions to streamline workflows, improve efficiency, and enhance the user experience.
• Support integration of Salesforce with other business tools and platforms.
• Provide training and support to Salesforce users to maximize platform adoption and effectiveness.
• Troubleshoot and resolve user issues, escalating as needed. Document processes, best practices, and training materials.
• Work with leadership to align CRM strategies with business objectives. Identify trends and opportunities to enhance customer relationships and improve sales effectiveness.
• Stay updated on Salesforce features, updates, and industry best practices to recommend improvements.
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
  

Your Background

• Bachelor’s degree in business, Information Systems, or a related field.
• 4+ years of experience as a Salesforce Administrator or Analyst (desirable) or a relevant role experience
• Proficiency in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.
• Ability to work independently and manage multiple projects simultaneously.
• Strong analytical skills with experience in data analysis and reporting tools.
• Excellent communication and interpersonal skills.
• Salesforce Administrator Certification is highly desirable.
• Proficiency in both spoken & written English language is required.