Client Success Manager

Role Overview

We are seeking a results-driven, strategic Client success manager to lead our global sales operations and drive business growth. The ideal candidate will own the end-to-end sales lifecycle—from prospecting and lead qualification to proposal oversight, contract negotiation, and post-award client engagement.

You will work closely with internal teams (technical, creative, finance) to ensure proposals are aligned with client needs and projects are delivered with excellence. This role requires strong consultative selling skills, familiarity with technical services, and the ability to build long-term client relationships.

Key Responsibilities

1. Lead Generation & Client Acquisition

• Develop and execute a structured prospecting strategy for engineering, manufacturing, and industrial sectors in North America and Western Europe.
• Generate and qualify leads via cold outreach, LinkedIn, inbound campaigns, and industry partnerships.
• Initiate meaningful business introductions and build rapport with key decision-makers (Sales Heads, Engineers, C-Suite).
• Deliver presentations and demos, conveying technical and business value clearly.
• Complete prequalification and registration requirements with client procurement teams.

2. Enquiry Management & Proposal Strategy

• Lead the generation, qualification, and tracking of project enquiries.
• Coordinate internal review with technical and creative teams to define scope and resource needs.
• Oversee proposal submissions ensuring alignment with scope, budget, visuals, and delivery strategy.
• Respond to techno-commercial queries and coordinate revisions or clarifications during bidding.
• Ensure proposals meet client compliance and prequalification standards.

3. Commercial Closure & Contracting

• Drive commercial negotiations while protecting project margins and delivery feasibility.
• Review Purchase Orders and client-issued contracts for accuracy and risk, coordinating with legal / commercial / finance leads.
• Issue order acknowledgements and support contract kick-off internally.

4. Client Engagement & Cross-Departmental Support (Post-Contract)

• Following contract/PO, support internal teams (technical, finance, creative) with client context and communication guidance.
• Participate in kick-off and milestone meetings when needed.
• Act as an executive liaison during the project, assisting with critical clarifications, priority alignment, and approvals.
• Assist finance/commercial teams with payment milestone tracking, client coordination, and change control conversations.
• Lead client feedback loops and coordinate the collection of testimonials and case study permissions.

5. Sales Operations & Forecasting

• Maintain CRM accuracy, ensuring leads, opportunities, and client interactions are properly logged.
• Provide accurate sales forecasting, pipeline health metrics, and monthly reporting to leadership.
• Continuously optimize the sales process for faster conversions and higher deal quality.

6. Account Growth & Retention

• Identify upsell/cross-sell opportunities post-delivery and engage in strategic account farming.
• Stay engaged with past clients to understand future needs, referrals, and reactivation potential.
• Collaborate with marketing to shape targeted campaigns based on client feedback and market trends.

Ideal Candidate Profile

I. Required Experience

• 8+ years in B2B sales with at least 3 years in a senior or leadership role.
• Proven ability to close deals in technical services, engineering, SaaS, or digital media industries.
• Experience dealing with industrial/OEM clients in North America and Western Europe.
• Deep understanding of consultative selling, client lifecycle management, and proposal handling.
• Familiarity with 3D rendering, industrial animation, or visual storytelling is a strong plus.

II. Skills & Attributes

• Engineering or design background is an advantage.
• Excellent written, verbal, and presentation skills.
• CRM-literate and comfortable with virtual sales tools (Zoom, Teams, etc.)
• Strategic thinker with hands-on execution ability.
• Comfortable working in a lean, fast-paced, and collaborative environment.

Job Types: Full-time, Permanent

Pay: ₹433,514.07 - ₹596,064.75 per year

Benefits:

• Flexible schedule
• Internet reimbursement
• Work from home

Schedule:

• Evening shift
• Night shift
• UK shift
• US shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Required)

Experience:

• B2B sales: 8 years (Required)
• North American client handling: 4 years (Preferred)

Language:

• / understand native English speakers (Required)

Work Location: Remote

Expected Start Date: 04/08/2025