Skill required:
Marketing Operations - Account Management
Designation:
Client Account Mgmt Specialist
Qualifications:
Any Graduation
Years of Experience:
7 to 11 years
Language - Ability:
English(International) - Proficient
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
You will work closely with our clients to design, build and implement initiatives that can help enhance business performance within Banking and Fintech landscape. As part of the team, you will drive the following: Collaboration and Stakeholder Management: o Collaborate with various client teams (including marketing, sales, and product) to align customer value management strategies with the th respective teams and overall organization s business goals. o Communicate effectively with leaders, SMEs and teams to ensure a cohesive and client-centric approach. o Manage relationships with key partners to ensure compliance and smooth execution of all partner-related initiatives. Data Analysis: o Monitor trends to identify anomalies, promptly flagging them to stakeholders and ensuring follow-up to resolution. o Analyze data to uncover growth opportunities and recommend o Track performance metrics and marketing interventions, highlighting key insights and resolving critical issues to support business objectives. Project Management: o Plan, execute, and oversee projects, ensuring timely delivery and alignment with business goals. o Develop and maintain project plans, timelines, and budgets, proactively addressing risks and mitigating issues. o Monitor project performance, report progress to stakeholders, and implement process improvements for efficiency. Implement client account plans through relationship development and opportunity pursuits that builds deeper client relationships. Includes monitoring existing services to identify opportunities that provide additional and innovative value to the client. Retention / Churn Reduction Strategies: o Design and implement customer retention programs that are aligned to the unique challenges and opportunities of the Banking/Fintech/Insurance sectors to reduce churn and increase customer lifetime value leveraging data and analytical models.
What are we looking for?
- Program Management
- Program Project Management
- Customer Retention Program Implementation
- Data Analysis & Interpretation
- Banking, Financial Services
- Ability to establish strong client relationship
- Ability to manage multiple stakeholders
- Strong analytical skills
- Risk management
- Commitment to quality Skills to excel at the role: Strong analytical skills and data-driven mindset to drive results-oriented decisions. In-depth knowledge of industry from banking/ fintech. Strategic Thinking - Capability to align projects and processes with long-term business goals. Crisis / Risk Management - Ability to effectively manage and lead during crises or challenging project situations by implementing contingency plans. Good project management skills - The ability to plan, execute, and oversee projects to ensure that projects are completed on time, within budget, and meeting the specified goals. Additional skills: o Excellent oral and written communication skills o Proven success in navigating global matrixed environments and / or experience in client facing roles o Ability to work effectively in a remote, virtual, fastpaced & unstructured global environment Atleast 3-4 year of experience in the Banking/Fintech domains, delivering insights with a focus on designing & executing customer-centric initiatives. Roles and Responsibilities:
- In this role you are required to do analysis and solving of moderately complex problems
- May create new solutions, leveraging and, where needed, adapting existing methods and procedures
- The person would require understanding of the strategic direction set by senior management as it relates to team goals
- Primary upward interaction is with direct supervisor
- May interact with peers and/or management levels at a client and/or within Accenture
- Guidance would be provided when determining methods and procedures on new assignments
- Decisions made by you will often impact the team in which they reside
- Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Please note that this role may require you to work in rotational shifts
