Chief Operations Officer

The Core Responsibilities For The Job Include The Following:

Business Development and Strategic Planning:

• Develop and implement comprehensive strategic plans to drive business growth for FOFO retail outlets in alignment with FNP's overall business objectives.
• Identify market trends, competitor activities, and customer preferences to formulate effective business strategies.
  

Franchise Management:

• Manage relationships with franchise partners, providing guidance and support to ensure adherence to brand standards and operational excellence.
• Collaborate for the selection, onboarding, and ongoing support of franchisee partners.
  

Darkstore Management And Expansion:

• Alignment and implementation of the overall Darkstore operations strategy in alignment with the company's goals and objectives.
• Set performance targets and key performance indicators (KPIs) for dark-store operations.
• Develop and execute a strategic plan for expanding the Darkstore network, while identifying the potential areas to expand the network and assessing the viability of new locations.
• Provide necessary support, guidance, and training to ensure the success of Darkstore with a motto to improve the NPS.
  

Operational Excellence:

• Oversee day-to-day Retail and Darkstore operations, ensuring compliance with standard operating procedures (SOPs) and FNP brand guidelines.
• Implement best practices to optimize inventory management, staffing levels, and overall operational efficiency.
  

Sales And Revenue Generation:

• Develop and implement sales strategies to achieve revenue targets for FOFO retail outlets and Darkstore.
• Monitor sales performance, analyze data, and implement corrective measures as needed.
  

Customer Experience:

• Foster a customer-centric culture by ensuring that FOFO outlets deliver exceptional service and create positive customer experiences.
• Implement feedback mechanisms and drive initiatives to enhance customer satisfaction.
  

Team Leadership:

• Lead and motivate a cross-functional team, including store managers and staff, to achieve performance targets and uphold brand standards.
• Invest in the professional growth of team members, conducting regular performance assessments, offering feedback, and identifying training needs.
  

Financial Management:

• Develop and manage budgets for the FOFO business, ensuring cost control and profitability.
• Analyze financial reports and implement strategies to maximize return on investment.
  

Compliance And Risk Management:

• Ensure compliance with legal and regulatory requirements related to retail operations.
• Identify and mitigate operational risks to protect the interests of the FOFO business and FNP.
  

Business Development:

• Contributor to the Retail function by adding more franchise partners and generating Revenue through Targeting New Clients and Managing Key Accounts.
• Identify and pursue new business opportunities to expand the corporate gifting client base.
• Negotiate and finalize contracts with corporate clients, ensuring mutually beneficial agreements.
  

Market Research And Analysis:

• Conduct regular market research to stay informed about industry trends, competitor offerings, and customer preferences.
• Analyze sales data and customer feedback to refine gift selection and improve overall customer satisfaction.
  

Financial Performance:

• Set and manage the budget, forecasting sales, margins, and profitability targets. Analyse financial performance and market trends to identify areas for improvement and growth.
• Drive the achievement of KPI's related to revenue, profitability, product assortment, and customer satisfaction.
• Make informed decisions based on data analysis, market insights, and performance metrics to guide the way forward.
  

Customer Focus:

• Understand the client's preferences, needs, and feedback to continuously tailor the product assortment to meet their expectations.
• Implement strategies to enhance customer satisfaction, loyalty, and retention through high-quality products and exceptional experiences.
  

Team Leadership:

• Provide leadership, mentorship, and guidance to a team. Foster a culture of collaboration, creativity, and continuous improvement within the corporate sales team.
• Invest in the professional growth of team members, conducting regular performance assessments, offering feedback, and identifying training needs.
  

Requirements:

• Key Skills: Retail Management, SCM Operations, Retail Operations.
• A bachelor's degree in Business and a design-related field, along with an MBA, is preferred.
• Proven experience in a senior retail management role, demonstrating a track record of success in driving sales and operational excellence.
• Ability to work independently in a dynamic, fast-paced environment.
• Ability to lead a team, mentor employees, and promote a culture of accountability and ownership.
• Ethical, compassionate, and committed to excellence.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions based on current market trends and consumer preferences.
• 10-18 years of experience.
• Excellent communicator with good negotiation, presentation, and interpersonal skills with the capacity to build and maintain relationships with key stakeholders.
• Passionate professional and a strategic thinker, who can relate to our existing and future customers' needs.
• Leadership experience with the ability to motivate and guide a team toward achieving objectives.
• Experience from the Ecommerce or Retail industry is preferred.