Job Title: Hub Supervisor Department: Operations Location: Koyambedu, OMR, Ponmar, Redhills. Reporting To: Operations Head. Job Summary: The Hub Supervisor is responsible for overseeing daily operations at the hub, ensuring smooth coordination of inbound and outbound logistics, inventory management, team supervision (including loaders and drivers), and maintaining quality and operational standards. Key Responsibilities: Operations Management: Supervise all activities related to loading/unloading, dispatch, and delivery of goods (e.g., 20L bubble top cans). Monitor and manage day-to-day hub operations to ensure timely execution of delivery schedules. Team Supervision: Manage loaders, drivers, and other hub staff; assign duties and monitor performance. Ensure shift rosters, attendance, and discipline are maintained. Inventory Control: Track stock movement (inward and outward), perform stock reconciliations, and maintain inventory accuracy. Ensure QR code scanning, pH value checks, and quality verification of water cans before dispatch. Coordination: Communicate with delivery teams, customer support, and logistics coordinators for real-time issue resolution. Coordinate with vendors and suppliers for supplies or maintenance as needed. Compliance & Reporting: Ensure safety, hygiene, and compliance with SOPs at the hub. Maintain daily operational logs, delivery records, and incident reports. Customer Experience Support: Support timely and accurate deliveries to enhance customer satisfaction. Handle basic customer queries or complaints related to hub operations, escalating when needed. Requirements: Education: Graduate or Diploma in Logistics / Supply Chain / Operations or related field. Experience: 2–5 years in hub/logistics/warehouse supervision (experience in water delivery or FMCG is an advantage). Skills: Leadership and team management Basic computer proficiency (Excel, inventory software) Strong communication and problem-solving skills Ability to work in a fast-paced environment Job Type: Full-time Pay: ₹20,047.38 - ₹25,099.56 per month Benefits: Health insurance Provident Fund Schedule: Day shift Night shift Rotational shift Work Location: In person

Key Responsibilities: · Handling Customer Queries: Respond to customer inquiries regarding Bookwater products, services, and brand-related information via phone, email, live chat, or social media. · Troubleshooting Issues: Address product-related concerns, such as issues with packaging, product quality, or delivery problems. · Feedback Collection: Gather customer feedback on product satisfaction, service quality, and areas for improvement. · Provide Accurate Product Information: Educate customers about Bookwater product offerings, including different types of water (mineral, sparkling, etc.), packaging sizes, and delivery options. · Promotions and Offers: Inform customers about ongoing promotions, discounts, or new product launches. · Purchase Assistance: Assist customers in making purchasing decisions or ordering products through the website or other channels. · Order Tracking and Updates: Help customers track the status of their orders and provide timely updates on delivery schedules. · Addressing Delivery Issues: Resolve issues related to delayed or incorrect deliveries, providing suitable solutions to customers. · Returns and Exchanges: Manage requests for product returns, exchanges, or replacements if customers are dissatisfied with their purchase. · Inventory Queries: Help customers with stock availability, especially for bulk orders or specific product lines. · Building Customer Relationships: Create and maintain positive relationships with customers to enhance brand loyalty and customer retention. · Personalized Support: Offer tailored advice and solutions based on individual customer needs and preferences, ensuring a personalized service experience. · Proactive Engagement: Reach out to customers with follow-up messages after sales to ensure satisfaction and gather feedback on their experience. · System or App Support: Assist customers with using Bookwater online ordering systems, mobile apps, or subscription services, ensuring smooth operation and customer convenience. · Product Quality Issues: If customers report issues related to product quality (e.g., contamination, damaged packaging), work closely with the quality assurance team to address and rectify these issues. · Product and Process Training: Continuously update the team on new product releases, changes in service offerings, and internal processes. · Customer Service Skills Development: Attend training sessions to improve communication, problem-solving, and conflict resolution skills. · Knowledge Sharing: Foster a team environment where knowledge is shared to handle diverse customer issues effectively. · Support Across Platforms: Provide customer support via multiple channels, including phone calls, emails, social media, and live chat. · Adhere to SLAs (Service Level Agreements): Ensure timely responses and resolutions to customer issues, meeting the company's standards for response times and customer satisfaction. · Customer Satisfaction: Focus on delivering an exceptional customer experience that meets or exceeds customer expectations, aiming for high satisfaction scores. · Engagement in Loyalty Programs: Assist customers in understanding and participating in any customer loyalty or reward programs that Bookwater may offer. · Retention Strategies: Work to ensure customers are satisfied enough to continue purchasing Bookwater products over time, identifying opportunities for retention. · Customer Outreach: Reach out to customers via phone, email, or written communication to follow up on overdue invoices. · Respond to Inquiries: Address customer inquiries regarding outstanding balances, payment schedules, or discrepancies in billing. Job Type: Full-time Pay: ₹21,109.53 - ₹25,835.12 per month Benefits: Provident Fund Work Location: In person

Key Responsibilities: · Handling Customer Queries: Respond to customer inquiries regarding Bookwater products, services, and brand-related information via phone, email, live chat, or social media. · Troubleshooting Issues: Address product-related concerns, such as issues with packaging, product quality, or delivery problems. · Feedback Collection: Gather customer feedback on product satisfaction, service quality, and areas for improvement. · Provide Accurate Product Information: Educate customers about Bookwater product offerings, including different types of water (mineral, sparkling, etc.), packaging sizes, and delivery options. · Promotions and Offers: Inform customers about ongoing promotions, discounts, or new product launches. · Purchase Assistance: Assist customers in making purchasing decisions or ordering products through the website or other channels. · Order Tracking and Updates: Help customers track the status of their orders and provide timely updates on delivery schedules. · Addressing Delivery Issues: Resolve issues related to delayed or incorrect deliveries, providing suitable solutions to customers. · Returns and Exchanges: Manage requests for product returns, exchanges, or replacements if customers are dissatisfied with their purchase. · Inventory Queries: Help customers with stock availability, especially for bulk orders or specific product lines. · Building Customer Relationships: Create and maintain positive relationships with customers to enhance brand loyalty and customer retention. · Personalized Support: Offer tailored advice and solutions based on individual customer needs and preferences, ensuring a personalized service experience. · Proactive Engagement: Reach out to customers with follow-up messages after sales to ensure satisfaction and gather feedback on their experience. · System or App Support: Assist customers with using Bookwater online ordering systems, mobile apps, or subscription services, ensuring smooth operation and customer convenience. · Product Quality Issues: If customers report issues related to product quality (e.g., contamination, damaged packaging), work closely with the quality assurance team to address and rectify these issues. · Product and Process Training: Continuously update the team on new product releases, changes in service offerings, and internal processes. · Customer Service Skills Development: Attend training sessions to improve communication, problem-solving, and conflict resolution skills. · Knowledge Sharing: Foster a team environment where knowledge is shared to handle diverse customer issues effectively. · Support Across Platforms: Provide customer support via multiple channels, including phone calls, emails, social media, and live chat. · Adhere to SLAs (Service Level Agreements): Ensure timely responses and resolutions to customer issues, meeting the company's standards for response times and customer satisfaction. · Customer Satisfaction: Focus on delivering an exceptional customer experience that meets or exceeds customer expectations, aiming for high satisfaction scores. · Engagement in Loyalty Programs: Assist customers in understanding and participating in any customer loyalty or reward programs that Bookwater may offer. · Retention Strategies: Work to ensure customers are satisfied enough to continue purchasing Bookwater products over time, identifying opportunities for retention. · Customer Outreach: Reach out to customers via phone, email, or written communication to follow up on overdue invoices. · Respond to Inquiries: Address customer inquiries regarding outstanding balances, payment schedules, or discrepancies in billing. Job Type: Full-time Pay: ₹21,109.53 - ₹25,835.12 per month Benefits: Provident Fund Work Location: In person

Job Title: Loader – 20L Bubble Top Cans Department: Operations / Logistics Location: [OMR, Koyambedu, Ponmar] Reporting To: Godown Incharge / Operations Supervisor Employment Type: Full-Time / Shift-Based Job Summary: The Loader is responsible for safely handling, lifting, and loading/unloading 20-liter bubble top water cans from the storage area to delivery vehicles and vice versa. This role requires physical strength, discipline, and a commitment to hygiene and safety standards. Key Responsibilities: Load and unload 20L water cans onto and from delivery vehicles as per route plan. Ensure all cans are properly sealed and scanned using the QR code scanner (if required). Stack filled and empty cans in the godown according to FIFO (First In, First Out) method. Assist the driver in route delivery if required. Handle all cans with care to avoid spillage or breakage. Follow all safety protocols while lifting heavy cans (approx. 20 kg each). Report any damaged or leaking cans to the Godown Incharge. Maintain cleanliness and hygiene in the loading area and vehicle. Support in physical stock counting as and when required. Skills & Qualifications: Minimum 8th/10th standard pass (preferred). Prior experience in loading/unloading in logistics or delivery operations is a plus. Physically fit and capable of lifting 20 kg cans repeatedly. Basic discipline and ability to follow instructions. Ability to work in flexible shifts (morning/evening). Working Conditions: Work is physically demanding and may involve outdoor conditions. May require early morning or late evening shifts based on delivery schedules. Salary & Benefits: Salary: As per industry standards. Attendance bonus and overtime (if applicable). Uniform and safety gear will be provided. PF and ESI benefits (as per eligibility). Job Type: Full-time Pay: ₹15,232.70 - ₹16,084.50 per month Benefits: Provident Fund Schedule: Day shift Night shift Work Location: In person

Job Title: Loader – 20L Bubble Top Cans Department: Operations / Logistics Location: [OMR, Koyambedu, Ponmar] Reporting To: Godown Incharge / Operations Supervisor Employment Type: Full-Time / Shift-Based Job Summary: The Loader is responsible for safely handling, lifting, and loading/unloading 20-liter bubble top water cans from the storage area to delivery vehicles and vice versa. This role requires physical strength, discipline, and a commitment to hygiene and safety standards. Key Responsibilities: Load and unload 20L water cans onto and from delivery vehicles as per route plan. Ensure all cans are properly sealed and scanned using the QR code scanner (if required). Stack filled and empty cans in the godown according to FIFO (First In, First Out) method. Assist the driver in route delivery if required. Handle all cans with care to avoid spillage or breakage. Follow all safety protocols while lifting heavy cans (approx. 20 kg each). Report any damaged or leaking cans to the Godown Incharge. Maintain cleanliness and hygiene in the loading area and vehicle. Support in physical stock counting as and when required. Skills & Qualifications: Minimum 8th/10th standard pass (preferred). Prior experience in loading/unloading in logistics or delivery operations is a plus. Physically fit and capable of lifting 20 kg cans repeatedly. Basic discipline and ability to follow instructions. Ability to work in flexible shifts (morning/evening). Working Conditions: Work is physically demanding and may involve outdoor conditions. May require early morning or late evening shifts based on delivery schedules. Salary & Benefits: Salary: As per industry standards. Attendance bonus and overtime (if applicable). Uniform and safety gear will be provided. PF and ESI benefits (as per eligibility). Job Type: Full-time Pay: ₹15,232.70 - ₹16,084.50 per month Benefits: Provident Fund Schedule: Day shift Night shift Work Location: In person

Job Title : Delivery Driver – Water Can Distribution Location : Koyambedu, OMR, Ponmar. Employment Type : Full-Time (Monthly Basis / Outsourced) Key Responsibilities : Vehicle Operation : Drive and operate assigned vehicles such as Eicher , Bolero , Tata Ace , and Ape . Ensure safe and timely delivery of 20-liter water cans to customers (residential, B2B, apartments, shops, etc.). Adhere to assigned delivery routes and schedules. Loading & Unloading : Assist in loading water cans at the godown and unloading them at customer locations. Coordinate with loaders if available; ensure safe handling of cans to avoid spillage/damage. Customer Handling : Maintain polite and professional interaction with customers. Obtain customer confirmation/signature or digital scan upon successful delivery. Escalate any delivery issues (wrong address, customer complaints, etc.) to the supervisor. Vehicle Maintenance & Safety : Conduct daily pre-trip vehicle checks (fuel, brakes, tire pressure, coolant, etc.). Report any vehicle malfunctions immediately. Ensure regular cleaning and servicing of the vehicle. Documentation : Maintain delivery logs, trip sheets, and fuel records. Submit daily delivery reports and attendance to the supervisor. Eligibility Criteria : Minimum 8th standard pass . Valid driving license for the respective vehicle type (LMV/Commercial/3-wheeler). Minimum 2 –5 years of driving experience with commercial vehicles. Familiar with Chennai routes and local traffic regulations. Physically fit to load/unload 20L water cans (each ~20kg). Skills Required : Basic route and map reading skills. Good driving discipline and road safety knowledge. Punctual, reliable, and hardworking. Ability to work under heat and physical strain. Work Timings : Typically 6 days/week ; 1 weekly off (rotational). Morning shift start around 6:00 AM – until delivery completion. Salary & Benefits : Monthly Salary: ₹20,000 to ₹26,000 (depending on vehicle type and shift). Overtime (if any) paid as per company policy. PF/ESI applicable Job Type: Full-time Pay: ₹20,000.00 - ₹25,000.31 per month Benefits: Provident Fund Schedule: Day shift Night shift Work Location: In person

Job Title: Chief Operating Officer (COO) – B2B Operations Location: Chennai. Department: Operations Reports To: Founders/Managing Directors About Us: Book Water Tech Pvt Ltd is a fast-growing provider of 20L bubble top water cans and premium glass bottled water. We serve a growing network of B2B clients including corporate offices, retailers, and hospitality partners. We’re on a mission to build a scalable and process-driven operations backbone that ensures reliability, efficiency, and sustainability. Role Summary: We are looking for a strategic and execution-driven Chief Operating Officer (COO) to lead and streamline our B2B operations. The COO will be responsible for developing and implementing SOPs, managing the day-to-day operations across delivery, vehicle routing, labor allocation, inventory and order fulfillment, while also building a scalable operations model for future growth. Key Responsibilities:1. Operations Strategy & Process Development Design and implement end-to-end operational processes for vehicle management, labor scheduling, order flow, delivery, and customer fulfillment. Define SOPs for every key operation to ensure scalability and consistency. Implement KPIs to monitor daily, weekly, and monthly performance across all operational verticals. 2. Vehicle & Delivery Management Optimize routing and utilization of delivery vehicles to reduce downtime and increase on-time delivery. Implement GPS tracking and digital delivery systems to improve transparency and accountability. Oversee driver performance, fuel usage, maintenance schedules, and licensing compliance. 3. Labour & Manpower Management Create shift plans, attendance systems, and productivity tracking for loaders, delivery agents, and warehouse staff. Work closely with HR to plan manpower hiring, training, and retention. Build an incentive model based on performance and operational efficiency. 4. Order Fulfillment & Inventory Oversight Oversee real-time order tracking and fulfillment through CRM or ERP systems. Ensure accurate dispatch, stock maintenance, and timely replenishment of inventory (20L cans and glass bottles). Develop checks and balances to minimize operational losses or pilferage. 5. Stakeholder Collaboration & Team Leadership Collaborate with Sales, Finance, and Customer Support teams for seamless order-to-delivery flow. Lead and mentor the operations team including godown incharges, fleet supervisors, and field operations managers. Ensure compliance with safety, hygiene, and legal guidelines across all locations. 6. Technology Integration & Reporting Identify and implement tech tools for route planning, delivery management, vehicle tracking, and order processing. Generate and present regular MIS reports, dashboards, and operational insights to management. Required Qualifications: Bachelor’s or Master’s degree in Operations, Supply Chain, Logistics, or equivalent. 10+ years of experience in core operations, with at least 3-5 years in a leadership role handling logistics, delivery, and workforce management. Experience in water delivery/logistics/FMCG/B2B distribution industries is a strong plus. Strong analytical, planning, and problem-solving skills. Proven ability to build systems, drive process improvements, and lead high-performance teams. Key Competencies: Process Orientation & Discipline Strong Leadership & Team Management Tech Savvy (Familiarity with CRMs, route optimization, GPS systems) Communication & Cross-functional Coordination Execution Excellence & Agility Compensation: Competitive salary with performance-based incentives. Will be commensurate with experience and industry standards. Job Types: Full-time, Permanent Pay: ₹50,166.88 - ₹90,704.00 per month Benefits: Provident Fund Schedule: Day shift Night shift Supplemental Pay: Performance bonus Work Location: In person

Job Title : Finance Manager Department : Finance Location : Annasalai, Mount Road. Reports To : Chief Financial Officer / Founders / Director Industry : E-commerce / Retail / D2C Employment Type : Full-time Job Summary We are looking for a detail-oriented and strategic Finance Manager to oversee the financial operations of our growing e-commerce platform. This role requires a proactive individual with strong analytical skills, a deep understanding of e-commerce finance dynamics, and the ability to lead budgeting, forecasting, compliance, and cost management efforts. Key Responsibilities Financial Planning & Analysis Lead the development of annual budgets, forecasts, and financial models. Monitor revenue, expenses, and profitability across product categories, marketing channels, and fulfillment operations. Track and report on key financial metrics: GMV, CAC, LTV, contribution margin, burn rate, and ROI on marketing spend. Accounting & Compliance Supervise bookkeeping, ledger management, and financial statement preparation (P&L, balance sheet, cash flow). Ensure compliance with applicable statutory laws (GST, TDS, ROC filings, etc.). Coordinate audits (internal/external) and manage relationships with auditors, banks, and financial institutions. Cash Flow & Working Capital Management Monitor cash inflows and outflows, optimize working capital, and manage vendor payments and receivables. Forecast and manage inventory financing and credit control cycles. E-commerce-Specific Finance Functions Reconcile collections from multiple payment gateways (Razorpay, Paytm, Cashfree, etc.). Track returns, COD remittance cycles, delivery costs, and platform commission fees (Amazon, Flipkart, Shopify, etc.). Set up automated dashboards and financial reports using ERP/accounting tools. Taxation & Regulatory Handle direct and indirect tax calculations, returns, and compliance. Ensure accurate GST input credit tracking and reconciliation for multiple states. Team & Cross-functional Collaboration Work closely with Operations, Marketing, Tech, and Customer Support teams for cost optimization and financial transparency. Manage a team of finance executives/accountants and support their professional development. Qualifications & Requirements Bachelor’s degree in Finance, Accounting, or Commerce. CA / CMA / MBA Finance preferred. Minimum 4 –8 years of experience . Hands-on experience with Tally, Zoho Books, QuickBooks, or any ERP/Accounting system. Strong understanding of GST, TDS, Income Tax, ROC filings. Proficiency in Excel (pivot tables, VLOOKUP, dashboards), Google Sheets, and BI tools. Job Types: Full-time, Permanent Pay: ₹40,733.54 - ₹65,395.83 per month Benefits: Provident Fund Schedule: Day shift Night shift Supplemental Pay: Performance bonus Work Location: In person Speak with the employer +91 8825937553

Job Title: Head of Sales Location: Bangalore, Chennai Department: Sales Reports To: Founders & Directors Type: Full-Time About Book Water Tech Pvt Ltd Book Water Tech Pvt Ltd is a fast-growing player in the packaged drinking water industry, offering high-quality 20L bubble top cans and premium glass water bottles. Our mission is to deliver clean, safe, and eco-friendly water solutions through an innovative tech-enabled distribution network. Role Summary We are seeking an experienced, driven, and strategic Head of Sales to lead our dynamic sales team across B2B, Retail, and B2C verticals. This role involves building a high-performing team, driving revenue growth, developing new markets, and strengthening customer relationships. The ideal candidate will have a deep understanding of field sales, strong leadership abilities, and a hands-on approach to execution. Key Responsibilities Sales Strategy & Planning: Develop and implement sales strategies aligned with company goals. Set ambitious sales targets by region, vertical, and product line (bubble tops, glass bottles, etc.). Identify new market opportunities and drive business expansion initiatives. Team Leadership: Lead, mentor, and manage the sales team including Regional Managers, Sales Leads, and Executives. Drive team performance through regular reviews, target-setting, and skill-building initiatives. Build a strong sales culture focused on ownership, performance, and customer success. Channel & Customer Management: Manage and optimize B2B, Retail, and Apartment (B2C) sales channels. Build and maintain key relationships with distributors, retail chains, corporate clients, and HORECA accounts. Resolve escalations and ensure customer satisfaction across all touchpoints. Sales Operations & Reporting: Collaborate with Operations, CRM, and Finance teams for smooth order fulfillment and collections. Track and report key KPIs including revenue, conversion rates, team productivity, and customer retention. Oversee implementation and usage of CRM tools for pipeline management and performance tracking. Market Intelligence: Monitor market trends, competitor activity, and customer feedback to inform sales strategies. Stay updated on developments in the packaged water industry and recommend innovations. Key Performance Indicators (KPIs) Achieving monthly and quarterly revenue targets Channel-wise growth in sales volumes New client acquisition and retention rates Regional sales performance metrics Team productivity and goal achievement CRM usage and data accuracy Reduction in customer churn and complaint resolution time Requirements Bachelor’s or Master’s Degree in Business Administration, Sales, or related field 10+ years of experience in a sales leadership role, preferably in FMCG/Beverages/HORECA sectors Proven track record in building and leading sales teams Strong understanding of B2B and Retail sales dynamics Excellent communication, negotiation, and stakeholder management skills Ability to travel across regions as needed Preferred Attributes Experience in scaling operations across cities or states Hands-on experience with CRM tools and sales dashboards Entrepreneurial mindset with high ownership and adaptability Knowledge of water industry regulations and practices is a plus. Job Types: Full-time, Permanent Pay: From ₹130,947.00 per month Benefits: Provident Fund Schedule: Day shift Night shift Work Location: In person

Job Title : Finance Manager Department : Finance Location : Annasalai, Mount Road. Reports To : Chief Financial Officer / Founders / Director Industry : E-commerce / Retail / D2C Employment Type : Full-time Job Summary We are looking for a detail-oriented and strategic Finance Manager to oversee the financial operations of our growing e-commerce platform. This role requires a proactive individual with strong analytical skills, a deep understanding of e-commerce finance dynamics, and the ability to lead budgeting, forecasting, compliance, and cost management efforts. Key Responsibilities Financial Planning & Analysis Lead the development of annual budgets, forecasts, and financial models. Monitor revenue, expenses, and profitability across product categories, marketing channels, and fulfillment operations. Track and report on key financial metrics: GMV, CAC, LTV, contribution margin, burn rate, and ROI on marketing spend. Accounting & Compliance Supervise bookkeeping, ledger management, and financial statement preparation (P&L, balance sheet, cash flow). Ensure compliance with applicable statutory laws (GST, TDS, ROC filings, etc.). Coordinate audits (internal/external) and manage relationships with auditors, banks, and financial institutions. Cash Flow & Working Capital Management Monitor cash inflows and outflows, optimize working capital, and manage vendor payments and receivables. Forecast and manage inventory financing and credit control cycles. E-commerce-Specific Finance Functions Reconcile collections from multiple payment gateways (Razorpay, Paytm, Cashfree, etc.). Track returns, COD remittance cycles, delivery costs, and platform commission fees (Amazon, Flipkart, Shopify, etc.). Set up automated dashboards and financial reports using ERP/accounting tools. Taxation & Regulatory Handle direct and indirect tax calculations, returns, and compliance. Ensure accurate GST input credit tracking and reconciliation for multiple states. Team & Cross-functional Collaboration Work closely with Operations, Marketing, Tech, and Customer Support teams for cost optimization and financial transparency. Manage a team of finance executives/accountants and support their professional development. Qualifications & Requirements Bachelor’s degree in Finance, Accounting, or Commerce. CA / CMA / MBA Finance preferred. Minimum 4 –8 years of experience . Hands-on experience with Tally, Zoho Books, QuickBooks, or any ERP/Accounting system. Strong understanding of GST, TDS, Income Tax, ROC filings. Proficiency in Excel (pivot tables, VLOOKUP, dashboards), Google Sheets, and BI tools. Job Types: Full-time, Permanent Pay: ₹40,733.54 - ₹65,395.83 per month Benefits: Provident Fund Work Location: In person

Here’s a detailed Job Description (JD) for the Customer Experience Manager role at Book Water Tech Pvt Ltd : Job Title: Customer Experience Manager Department: Customer Support / Customer Experience Location: Annasalai Reporting to: Chief Operations Officer / Founders Job Purpose: To lead the Customer Experience team in delivering outstanding service to customers, enhancing customer satisfaction and loyalty, resolving issues efficiently, and implementing systems to ensure consistent, high-quality service delivery across all customer touchpoints. Key Responsibilities: Customer Experience Strategy & Execution: Develop and implement customer experience strategies aligned with the company's goals. Identify key pain points in the customer journey and proactively improve processes. Team Leadership & Management: Lead, mentor, and motivate the customer support team to ensure high performance. Define KPIs and monitor team performance regularly. Plan team size and hiring based on service demand. Customer Communication & Support: Handle escalated customer complaints and ensure timely resolution. Maintain SLAs for response time, issue resolution, and overall satisfaction. Process Improvement: Use feedback from customers to suggest improvements in product, service, and communication processes. Collaborate with other departments (Sales, Operations, Quality Control) for process alignment. Data & Insights: Track and report key metrics: NPS, CSAT, resolution time, and ticket volume. Analyze patterns in complaints and feedback to identify root causes. Technology & Tools: Manage the implementation and optimization of CRM or customer support tools. Recommend tools to improve customer interaction and tracking. Training & Quality: Develop training modules for new joiners and conduct regular refresher sessions. Monitor call/email/chat quality and take corrective measures. Key Requirements: Education: Bachelor’s degree in any discipline (MBA preferred). Experience: 3–5 years in customer support/service roles, with at least 1 year in a managerial role. Skills: Excellent communication (verbal and written) Leadership and team management Problem-solving and conflict resolution Data analysis and customer feedback interpretation Proficiency in CRM/ticketing system. Job Type: Full-time Pay: ₹25,173.59 - ₹35,482.39 per month Benefits: Provident Fund Work Location: In person