Call Center Supervisor

2 years

0 Lacs

Posted:20 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Piramal Foundation’

Our approach to address these deep-rooted barriers:

 

Partnerships approach

Platform approach

 

Digital Bharat Collaborative (DBC), a part of Piramal Foundation, supports the government to transform the public healthcare system by building a robust digital delivery platform that ensures availability and accessibility of quality healthcare for all. Through this, we seek to enhance experiences of citizens in accessing government health services at the last mile.


Role Description:

Qualification:

Graduate in any discipline

(Bachelor’s degree in Business Administration, Communications will be preferred)

Experience:

2+ year in a supervisory or leadership role


Skills (Must have)

·        Excellent Communication Skills (Hindi, English, and regional languages)

·        Analytical ability and Refinement documentation for quality enhancement

·        Proficient with call center technologies, CRM, workforce management, and data visualization/reporting tools

Skills (Optional)

·        Basic knowledge of ESIC Services and Entitlements


Key Responsibilities:

 

Lead and manage

Monitor team metrics

Prepare and analyze reports

·        Develop, update and maintain internal documentation.

·        Coordinate with cross-functional teams to build implementation strategies.

·        Perform ad-hoc analysis and special project reports, often at the reporting manager’s request.

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