Working timing -08:00 AM- 03:00 PM or 03:00 PM-03:00PM-10:00 PM) Working location -Client location- Malleshwaram Monitor individual and team performance, providing feedback and coaching as needed Identify and implement process improvements to enhance efficiency and accuracy. Customer Service through calls. Maintain Internal & Client level delivery quality on calls. Ensure timely and accurate service delivery at defined productivity levels Preferred candidate profile At least 5-7 years of experience of working in a call centre of which 3 years should be in managing Call centre team and Operations. Excellent communication and interpersonal abilities. Experience driving a culture of innovation and continuous improvement. Knowledge of compliance requirements and process controls. Interested candidate can share confirmation on whatsapp- 9582200503 -Priyanka

Working timing -08:00 AM- 03:00 PM or 03:00 PM-03:00PM-10:00 PM) Working location -Client location- Malleshwaram Candidate must have 0 - 2 yr. exp. with good communication skills. She will be responsible for handling calls and enquires and should be involve in all front office activities Role & responsibilities Making cold calls for inbound/outbound process , identifying, handling general enquires Fixing Appointments & meetings for Directors and Senior Managers Daily reporting to your department head Managing Student issues/grievances and escalation of any unsolved issue to Administrator Assist with administrative tasks such as filing, faxing, and photocopying. Preferred candidate profile Any Graduate with 0-3 years of experience. Should be proficient in MS-Office Internet. Should be young, energetic with excellent communication skills. Should have flair for sales marketing. Should have go-getter approach. Should have pleasant personality. Interested candidate can share confirmation on whatsapp- 9582200503 -Priyanka

Working timing -10:00 AM- 06:00 PM Working location -Client location- Malleshwaram Language -English, Hindi and Kannada Key Responsibilities 1. Greet visitors and direct them to the appropriate department 2. Answer, screen and forward incoming phone calls 3. Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) 4. Provide basic and accurate information in-person and via phone/email 5. Receive, sort and distribute daily mail/deliveries 6. Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) 7. Update calendars and schedule meetings 8. Arrange bills of travel and accommodations, and prepare vouchers 9. Keep updated records of office expenses and costs 10. Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing 11. Respond to general inquiries via phone, email, and in-person 12. Providing excellent customer service and handling administrative task. Required Candidate profile A positive attitude with a willingness to help out in various office tasks when needed. Look presentable and confident to handle the front desk. Proficient in MS Office. Must be good in documentation. Interested candidate can share confirmation on whatsapp- 9582200503 -Priyanka

Minimum 8-10 years of management experience at various levels working with field-based staff to ensure timely and quality program implementation for State/National NGO; Proven experience of handling projects involving linkages with NGOs, National/State/ local organizations and government; Preferably experience on working with elderly focused programs in partnership with Government, local NGOs/ or CBOs. Experience in working as Program Manager in any state/national level programs not less than 2 years desirable Role & responsibilities Ensure adoption of effective team management approaches across the organization, building synergies and talents across teams and individuals to ensure high-quality achievements and results. Working closely with the state-level government officials, allied departments, State level Senior Citizens Welfare Committee and the Management & Executive teams. Organizing review meetings with Management & Executive teams in Monthly, Quarterly, Half-yearly & Annually on the performance in the development of the program. Taking effective measures in popularizing the Helpline and its services & toll free number. Ensure monitoring the performance by getting daily, monthly work done reports by utilizing dashboard tools etc. E nsure that team members bring their individual skills, expertise and competencies to form a cohesive and supportive team to achieve goals and objectives in an accountable manner. Assume line management of Field, Connect Centre, Communication, IT, Human Resource (HR) & Finance. Make significant contributions to the quality and quantity of institutional partnerships and partnerships with government. Preferred candidate profile Fluency in English, Hindi and local language with excellent verbal and written communication Experience of quality reporting and documentation Experience with training and capacity building is highly desirable. Ability to travel frequently within the state/country to learn and adopt new practices Ability to prioritize, organize and carry out multiple tasks efficiently under pressure and with little supervision; ability to accept supervision. Interested candidate can share cv -9582200503 or mail - priyankabs@alankit.com

Client location is in Sharda Nagar, Lucknow Role & responsibilities Address client queries, provide updates, and handle complaints or concerns professionally. Build and maintain strong, long-lasting client relationships. Act as the primary point of contact between the company and client Excellent communication skills in English (both verbal and written). Provide excellent customer service by addressing concerns in a professional manner. Preferred candidate profile Good Communication. Providing service to the customers. Freshers/Experienced both can apply. Handling Inbound And Outbound calls