The ideal candidate will oversee the online marketing strategy for the organization by planning and executing digital marketing campaigns. This candidate will launch advertisements and create content to increase brand awareness. This candidate will have previous marketing experience and be able to monitor the company's social media presence. Responsibilities Design, maintain, and supply content for the organization's website, social media platforms Formulate strategies to build lasting digital connection with customers Monitor company presence on social media Launch advertisements to increase brand awareness Qualifications Bachelor's degree in Marketing or related field Excellent understanding of digital marketing concepts Experience with business to customer social media and content generation Strong creative and analytical skills Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹18,000.00 per month Schedule: Monday to Friday Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: Digital marketing: 1 year (Preferred) Content creation: 1 year (Required) Work Location: In person

The ideal candidate will oversee the online marketing strategy for the organization by planning and executing digital marketing campaigns. This candidate will launch advertisements and create content to increase brand awareness. This candidate will have previous marketing experience and be able to monitor the company's social media presence. Responsibilities Design, maintain, and supply content for the organization's website, social media platforms Formulate strategies to build lasting digital connection with customers Monitor company presence on social media Launch advertisements to increase brand awareness Qualifications Bachelor's degree in Marketing or related field Excellent understanding of digital marketing concepts Experience with business to customer social media and content generation Strong creative and analytical skills Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹18,000.00 per month Schedule: Monday to Friday Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Preferred) Experience: Digital marketing: 1 year (Preferred) Content creation: 1 year (Required) Work Location: In person

1. Strategy & Setup Setup a call centre division within the agency. Recommend and implement the right call centre software (e.g., cloud-based telephony, CRM, dialers). Work with IT and admin teams to ensure infrastructure, data security, and compliance. 2. Team Building & Operations Recruit, train, and manage a team of call centre agents and team leads. Create call scripts, pitch decks, training material, and SOPs for quality assurance. Establish KPIs, SLAs, and agent performance metrics. 3. Daily Supervision & Quality Control Oversee daily operations and ensure agent adherence to scripts, targets, and timelines. Monitor call quality, provide coaching, and implement corrective actions. Handle escalations and maintain a high level of service excellence. 4. Reporting & Analytics Generate and analyze reports on call volumes, conversions, agent productivity, and campaign ROI. Share performance insights with internal and client teams as needed. Optimize processes based on analytics and client feedback. 5. Client Coordination Work closely with the creative teams to align call centre efforts with campaign goals. Understand client business objectives and tailor calling strategies accordingly. Present performance reports and offer consultative inputs to improve outreach. Required Skills & Qualifications Proven experience (5+ years) in call centre management (preferably in both inbound and outbound operations). Strong understanding of call centre software (e.g., Freshdesk, Zoho Desk, Ameyo, Exotel, Aircall, etc.). Familiarity with CRM platforms (e.g., Salesforce, HubSpot). Ability to create and monitor dashboards and agent productivity metrics. Excellent leadership, communication, and problem-solving skills. Experience in client-facing roles and managing multi-industry campaigns is a plus. Bachelor’s degree in Business, Communications, or related field. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Monday to Friday Supplemental Pay: Performance bonus Yearly bonus Application Question(s): Can you setup a call centre with your capabilities within this creative agency? Experience: Call centre: 4 years (Required) Language: English & Hindi (Required) Work Location: In person

1. Strategy & Setup Setup a call centre division within the agency. Recommend and implement the right call centre software (e.g., cloud-based telephony, CRM, dialers). Work with IT and admin teams to ensure infrastructure, data security, and compliance. 2. Team Building & Operations Recruit, train, and manage a team of call centre agents and team leads. Create call scripts, pitch decks, training material, and SOPs for quality assurance. Establish KPIs, SLAs, and agent performance metrics. 3. Daily Supervision & Quality Control Oversee daily operations and ensure agent adherence to scripts, targets, and timelines. Monitor call quality, provide coaching, and implement corrective actions. Handle escalations and maintain a high level of service excellence. 4. Reporting & Analytics Generate and analyze reports on call volumes, conversions, agent productivity, and campaign ROI. Share performance insights with internal and client teams as needed. Optimize processes based on analytics and client feedback. 5. Client Coordination Work closely with the creative teams to align call centre efforts with campaign goals. Understand client business objectives and tailor calling strategies accordingly. Present performance reports and offer consultative inputs to improve outreach. Required Skills & Qualifications Proven experience (5+ years) in call centre management (preferably in both inbound and outbound operations). Strong understanding of call centre software (e.g., Freshdesk, Zoho Desk, Ameyo, Exotel, Aircall, etc.). Familiarity with CRM platforms (e.g., Salesforce, HubSpot). Ability to create and monitor dashboards and agent productivity metrics. Excellent leadership, communication, and problem-solving skills. Experience in client-facing roles and managing multi-industry campaigns is a plus. Bachelor’s degree in Business, Communications, or related field. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Monday to Friday Supplemental Pay: Performance bonus Yearly bonus Application Question(s): Can you setup a call centre with your capabilities within this creative agency? Experience: Call centre: 4 years (Required) Language: English & Hindi (Required) Work Location: In person

Job Summary: This role involves end-to-end customer support (inbound/outbound calls, lead follow-up, campaign-related updates) as well as backend support through Tally for documentation, invoice coordination, and dispatch-related queries. The agent acts as a single point of contact for both service-related and transactional queries. Key Responsibilities: Customer Support Duties: Handle inbound calls from retailers, influencers, and consumers Make outbound calls for lead follow-ups, campaign feedback, and escalations Log all calls and lead details in the CRM or relevant lead tracking system Assign leads to sales teams and ensure timely follow-up until closure Share information regarding products, schemes, and promotions Record customer issues, complaints, and escalate unresolved cases Provide WhatsApp, chat, or email-based support as needed Share daily updates and performance summaries as per SOP Tally Support Duties: Assist dealers with billing-related queries (invoices, credit notes, payments) Coordinate with internal accounts or dispatch teams for Tally-related issues Access and verify transaction data in Tally (if permitted by system) Reconcile orders and payments using Tally reports Generate and share basic ledger summaries or transaction details upon request Support documentation and dispatch verification workflows Skill Requirements: Proficiency in Tally (Tally ERP 9 or Tally Prime) Familiarity with basic accounting and GST concepts Strong communication skills (English, Hindi & Bengali) Good understanding of ZOHO CRM and lead management platforms Working knowledge of MS Excel and email communication Ability to multitask between customer-facing and backend coordination roles Prior experience in telesales or distributor support roles preferred Location: Office premises or remote (based on exact requirements) Job Types: Full-time, Contractual / Temporary Contract length: 12 months Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Monday to Friday Weekend availability Work Location: In person

Job Summary: Responsible for handling inbound and outbound calls related to customer inquiries, lead management, campaign feedback, and service-related support Key Responsibilities: Handle inbound calls from dealers, influencers, and consumers Make outbound follow-up calls for pending leads, verifications, or campaign feedback Accurately log each interaction in CRM or lead management system Assign or escalate leads to appropriate sales or service teams Provide information on product benefits, schemes, or current campaigns Ensure timely follow-up on leads until closure or handover Maintain call quality standards and meet daily call/lead targets Prepare and share daily reports or call summaries as per SOP Respond to WhatsApp, chat, or email inquiries if required Collect feedback and complaints and escalate unresolved issues Skill Requirements: Strong communication skills in English, Hindi and Bengali Basic computer skills (MS Excel, ZOHO CRM navigation) Ability to handle pressure and meet timelines Prior experience in customer support or telesales preferred Location: Office premises or remote (as per project requirement) Job Types: Full-time, Contractual / Temporary Contract length: 12 months Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Monday to Friday Weekend availability Work Location: In person

1. Be absolutely proficient in the English language for content development and conversations 2. Build relations with existing and new clients, if and when necessary 3. Maintain vendor management, quotations, rate comparison, purchase orders 4. Call client's customers and other stakeholders on a regular basis and take relevant data and build business relations for the same 5. Maintain Excel workbooks, mapping various files, etc. 6. To be familiar with various digital marketing tools and social media. 7. To be familiar with MS Office, especially MS Excel and MS PowerPoint 8. Ability to be flexible and comfortable with various kinds of jobs being assigned 9. Ability to work as a team and with a team 10. Ability to manage and supervise the work allotted to the design / video team 11. Ability to interpret client needs to the creative team and vice versa (ability to explain creative concepts to the clients) 12. Brainstorming with other team members to resolve a problem 13. Being creative and innovative is a must for the job role 14. Knowing AI tools will be a definite add-on Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Monday to Friday Supplemental Pay: Performance bonus Yearly bonus Application Question(s): Are you a proficient content writer/editor? Experience: Client Servicing: 2 years (Preferred) Digital marketing: 1 year (Preferred) Language: proficient English (Required)

1. Be absolutely proficient in the English language for content development and conversations 2. Build relations with existing and new clients, if and when necessary 3. Maintain vendor management, quotations, rate comparison, purchase orders 4. Call client's customers and other stakeholders on a regular basis and take relevant data and build business relations for the same 5. Maintain Excel workbooks, mapping various files, etc. 6. To be familiar with various digital marketing tools and social media. 7. To be familiar with MS Office, especially MS Excel and MS PowerPoint 8. Ability to be flexible and comfortable with various kinds of jobs being assigned 9. Ability to work as a team and with a team 10. Ability to manage and supervise the work allotted to the design / video team 11. Ability to interpret client needs to the creative team and vice versa (ability to explain creative concepts to the clients) 12. Brainstorming with other team members to resolve a problem 13. Being creative and innovative is a must for the job role 14. Knowing AI tools will be a definite add-on Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Monday to Friday Supplemental Pay: Performance bonus Yearly bonus Application Question(s): Are you a proficient content writer/editor? Experience: Client Servicing: 2 years (Preferred) Digital marketing: 1 year (Preferred) Language: proficient English (Required)

Develop and implement comprehensive brand strategies aligned with business goals Maintain brand consistency across all internal and external marketing communications Lead market research initiatives to understand customer insights, industry trends, and competitive landscape Plan and execute brand campaigns (digital, print, outdoor, events, etc.) Collaborate with design, product, digital, and content teams to ensure cohesive brand messaging Monitor and manage brand performance using KPIs and analytics tools Oversee branding in packaging, product design, visual identity, and customer experience Partner with sales and business development teams to support go-to-market strategies Manage relationships with external agencies and vendors Lead product launches and promotions, ensuring alignment with the brand positioning Champion brand internally and drive a strong brand culture within the organization Have a strong understanding of Meta Ads, Google Adwords and SEO. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Leave encashment Schedule: Monday to Friday Supplemental Pay: Performance bonus Yearly bonus Experience: Digital marketing: 1 year (Required) Language: English (Required) Work Location: In person