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Call Center Supervisor

3 - 8 years

1 - 2 Lacs

Posted:1 month ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Working timing -08:00 AM- 03:00 PM or 03:00 PM-03:00PM-10:00 PM) Working location -Client location- Malleshwaram Monitor individual and team performance, providing feedback and coaching as needed Identify and implement process improvements to enhance efficiency and accuracy. Customer Service through calls. Maintain Internal & Client level delivery quality on calls. Ensure timely and accurate service delivery at defined productivity levels Preferred candidate profile At least 5-7 years of experience of working in a call centre of which 3 years should be in managing Call centre team and Operations. Excellent communication and interpersonal abilities. Experience driving a culture of innovation and continuous improvement. Knowledge of compliance requirements and process controls. Interested candidate can share confirmation on whatsapp- 9582200503 -Priyanka

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Alankit
Alankit

Financial Services and Technology

New Delhi

500+ Employees

5 Jobs

    Key People

  • Mr. A.K. Jain

    Chairman & Managing Director
  • Mr. Anil Kumar

    Director

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