Caizin - Technical Product Manager

Technical Product Manager

Key Deliverables (Quarterly Outcomes)

• Successfully manage and deliver initiatives from the Observability Roadmap / Job Jar, tracked via RAG status and Jira epics.
• Complete structured discoveries for upcoming capabilities (e.g., SIEM exporter, SDK adoption, trace sampling).
• Design and roll out scorecards (in Port) to measure observability maturity across teams.
• Ensure feature parity and stakeholder migration in cost-saving initiatives (e.g., Datadog , Prometheus).
• Track and report platform usage, reliability, and cost metrics aligned to business outcomes.
• Drive feature documentation, adoption plans, and enablement sessions across engineering.
  

Jobs To Be Done

• Define and evolve the observability product roadmap (Logs, Metrics, Traces, SDK, Dashboards, SIEM).
• Lead dual-track agile product discovery for upcoming initiatives gather context, define problem, validate feasibility.
• Partner with engineering managers to break down initiatives into quarterly deliverables, epics, and sprint-level execution.
• Maintain the Observability Job Jar and present RAG status every 2 weeks with confidence backed by Jira hygiene.
• Define and track metrics to measure success of every platform capability (SLOs, cost savings, adoption %, etc).
• Work closely with FinOps, Security, and Platform teams to ensure observability aligns with cost, compliance, and operational goals.
• Champion the adoption of SDKs, scorecards, and dashboards via enablement, documentation, and evangelism.
  

Ways Of Working

• Work in dual-track agile : Discover next quarters priorities while delivering this quarters committed outcomes.
• Maintain a GPS PRD (Product Requirements Doc) for each major initiative : What problem are we solving? Why now? How do we measure value?
• Collaborate deeply with engineers in backlog grooming, planning, demos, and retrospectives.
• Follow RAG-based reporting with stakeholders: escalate risks early, present mitigation paths clearly.
• Operate with full visibility in Jira (Initiative , Epics , Stories , Subtasks), driving delivery rhythm across sprints.
• Use quarterly Job Jar reviews to recalibrate product priorities, staffing needs, and stakeholder alignment.
  

You Should Have

• 10+ years of product management experience, ideally in platform/infrastructure products.
• Proven success managing internal developer platforms or observability tooling.
• Experience launching or migrating enterprise-scale telemetry stacks (e.g., Datadog , Prometheus/Grafana, Honeycomb , Jaeger).
• Ability to break down complex engineering requirements into structured product plans with measurable outcomes.
• Strong technical grounding in cloud-native environments (EKS, Kafka, Elasticsearch, etc).
• Excellent documentation and storytelling skills especially to influence engineers and non-technical stakeholders.
  

Success Metrics

• Reduction in Datadog/Honeycomb usage & cost post migration.
• Uptime & latency of observability pipelines (Jaeger, ELK, Prometheus).
• Scorecard improvement across teams (Bronze , Silver , Gold).
• Number of issues detected/resolved using the new observability stack.
• Time to incident triage with new tracing/logging capabilities.