Branch Manager

• Spearhead branch growth initiatives across both asset (loan) and liability (deposit) portfolios.
• Develop and implement strategic plans to meet or exceed sales targets for all products and
  

• Identify and leverage local market opportunities through targeted outreach efforts.
• Establish strategic partnerships with local businesses, community influencers, and
  

• Ensure timely follow-up and maximize the renewal of all eligible Fixed Deposit (FD) accounts,
  

• Ensure regular follow-up on all Recurring Deposit (RD) renewals and loan repayments,
  

• Build and maintain strong relationships with customers to ensure high satisfaction and loyalty.
• Address customer inquiries and resolve grievances promptly, upholding service excellence.
• Promote and encourage adoption of digital banking services among customers.
  

• Oversee day-to-day branch operations, including cash management, documentation, and
  

• Monitor cash flows, maintain accurate financial records, and manage branch inventory
  

• Conduct periodic reviews and audits to identify and mitigate operational risks and
  

• Lead, coach, and motivate branch staff to achieve individual and team performance objectives.
• Define clear KPIs, conduct performance appraisals, and organize training programs to foster
  

• Cultivate a culture of accountability, teamwork, and continuous improvement within the
  

• Motivate team members through effective training, continuous handholding, and support,
  

• Ensure strict compliance with regulatory requirements, internal policies, and cooperative
  

• Perform regular audits and implement corrective actions as necessary.
• Manage risk effectively by enforcing credit appraisal procedures, documentation standards,
  

• Monitor branch profitability, manage operational costs, and ensure financial sustainability.
• Prepare and submit timely and accurate reports covering business performance, customer
  

• Collaborate with finance, HR, and audit teams to maintain data integrity and regulatory
  

• Maintain a clean, professional, and welcoming branch environment consistent with
  

• Represent the organization professionally in all external and community engagements.
  

Additional Responsibilities

• Coordinate with other departments such as marketing, compliance, and technology to support
  

• Monitor local competition and customer behaviour to inform sales and service strategies.
• Be available to provide support to nearby branches or undertake additional responsibilities as
  

Qualifications & Experience

• Bachelor’s degree in any discipline; Master’s degree preferred.
• 3 to 5 years of leadership experience within banking, NBFCs, cooperative societies, or other
  

• Proven track record in sales with experience in field-based customer acquisition.
• Excellent communication, interpersonal, and team management skills.
• Strong knowledge of financial products, KYC regulations, lending, and recovery processes.
• Proficiency in English and the relevant regional language is mandatory.
• Residency within a 20 km radius of the branch location.
• Clean credit history with a minimum Equifax or CIBIL score of 600+ preferred.