Application Support Manager

12 years

0 Lacs

Posted:1 week ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

I. Job Summary

Payroll

II. Key Responsibilities

  • Lead and manage support, release planning, upgrades, and enhancements for Oracle HCM Payroll.
  • Serve as

    Subject Matter Expert (SME)

    on Oracle Fusion Payroll – including tax processing, benefits integration, year-end, and compliance (US & Canada).
  • Manage change control: plan and coordinate patches, releases, and configuration updates.
  • Troubleshoot production issues and resolve Tier 2 escalations through ticketing tools.
  • Oversee intake process: design, build, test, and deploy system updates.
  • Support and enhance integrations, data governance, and reporting via

    OTBI

    ,

    BIP

    ,

    Fast Formulas

    , and

    HCM Extracts

    .
  • Collaborate cross-functionally with HR Process Owners, IT, and external vendors.
  • Manage and coach a team: allocate tasks, mentor team members, and conduct capacity planning.
  • Prepare and deliver timely updates, risk logs, and project status reports.

III. Supervisory Duties

  • Manage at least one direct report and provide leadership within the HR Tech team.
  • Mentor team members and foster a culture of continuous learning and process improvement.

IV. Qualifications

Education

  • Bachelor's degree (or equivalent with 4 additional years of experience)

Experience

  • 12+ years in HR Technology support

    , with leadership experience and vendor management
  • Strong hands-on experience with Oracle Fusion HCM –

    Payroll

    and related modules

V. Must-Have Skills

  • Oracle Fusion HCM (Payroll, Compensation, Core HR, Talent)

  • Reporting tools:

    OTBI

    ,

    BIP

    ,

    Fast Formulas

    ,

    HCM Extracts

  • SQL/PLSQL, Crystal Reports, SSRS, RRDL
  • Experience with

    change control

    , release management, and ticketing tools
  • Strong communication, collaboration, and analytical skills

VI. Work Environment

  • Mostly office setting with occasional exposure to non-standard conditions
  • May need to support during off-hours (natural disasters, outages, etc.)
  • Must attend after-hours calls with offshore teams as required

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