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Home
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Jobs in India
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Intellectt Inc
>
Application Support Manager

Application Support Manager

Intellectt Inc

12 years

0 Lacs

India

Posted:1 week ago| Platform:

Apply

Skills Required

support oracle fusion drive service planning payroll processing integration compliance configuration resolve design test data governance reporting risk report leadership learning technology compensation sql reports management communication collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

I. Job Summary

Payroll

II. Key Responsibilities

Lead and manage support, release planning, upgrades, and enhancements for Oracle HCM Payroll.
Serve as
Subject Matter Expert (SME)
on Oracle Fusion Payroll – including tax processing, benefits integration, year-end, and compliance (US & Canada).
Manage change control: plan and coordinate patches, releases, and configuration updates.
Troubleshoot production issues and resolve Tier 2 escalations through ticketing tools.
Oversee intake process: design, build, test, and deploy system updates.
Support and enhance integrations, data governance, and reporting via
OTBI
,
BIP
,
Fast Formulas
, and
HCM Extracts
.
Collaborate cross-functionally with HR Process Owners, IT, and external vendors.
Manage and coach a team: allocate tasks, mentor team members, and conduct capacity planning.
Prepare and deliver timely updates, risk logs, and project status reports.

III. Supervisory Duties

Manage at least one direct report and provide leadership within the HR Tech team.
Mentor team members and foster a culture of continuous learning and process improvement.

IV. Qualifications

Education

Bachelor's degree (or equivalent with 4 additional years of experience)

Experience

12+ years in HR Technology support
, with leadership experience and vendor management
Strong hands-on experience with Oracle Fusion HCM –
Payroll
and related modules

V. Must-Have Skills

Oracle Fusion HCM (Payroll, Compensation, Core HR, Talent)
Reporting tools:
OTBI
,
BIP
,
Fast Formulas
,
HCM Extracts
SQL/PLSQL, Crystal Reports, SSRS, RRDL
Experience with
change control
, release management, and ticketing tools
Strong communication, collaboration, and analytical skills

VI. Work Environment

Mostly office setting with occasional exposure to non-standard conditions
May need to support during off-hours (natural disasters, outages, etc.)
Must attend after-hours calls with offshore teams as required

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