Application Support Engineer II

Job Description

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence! Overview This Applications Support Engineer II designs, plans, installs, maintains and troubleshoots telecom applications and services The position has a range of responsibilities and works with development, product management, network operations and external customers to plan, deploy and manage systems and services provided to TNS’ telecom customers Responsibilities Primary Duties and Responsibilities: Design, Plan, Install, Administer and Troubleshoot applications, systems, and services in production and lab/test environments Analyze and resolve complex problems including interoperability issues caused by hardware, software, or network components Participate in architecture/design review, requirements analysis, capacity planning and provide guidance to development and product management teams Assist in Integration of applications and services with network management tools and other enterprise tools Develop KPIs and other system metrics for capacity planning, performance management, and monitoring Oversee daily operations of large-scale carrier grade systems; schedule, document and implement maintenance and troubleshooting procedures as necessary Pro-actively communicate status to project managers, upper management, and customers Participate in an on-call rotation to maintain 24x7 service support Qualifications Qualifications: 4+ years’ experience administering applications and services hosted on Linux (RHEL and derivate) operating systems 2+ years’ experience planning, integrating, and operating carrier or enterprise grade high-availability telecom solutions Understanding of Systems and Network Architecture of large-scale distributed networks Understanding and working knowledge of IP networks and security devices including routers, switches, load balancers, firewalls, and VPNs Experience integrating with monitoring, analytics, and network management tools and products such as Splunk Possess strong interpersonal and communication skills Demonstrated problem solving and incident management skills Optional Desired Qualifications Experience with an automation framework such as Ansible, Chef, or Puppet Experience with Foreman helpful Experience with Virtualization software, such as VMware, helpful Scripting or coding experience is helpful Knowledge of and/or experience operating within a compliance framework, such as PCI, helpful Education And Certifications Bachelor’s degree or equivalent experience required ITIL certification preferred If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about! TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Show more Show less