Training Manager

Job Description

The Training Manager – Cum F&B Consultant is responsible for developing and implementing training programs across all departments with a strong focus on Food & Beverage operations. The role involves enhancing staff capabilities, improving service quality, ensuring SOP compliance, and supporting the F&B team in optimizing overall guest experience and revenue performance. Key Responsibilities:Training & Development: Conduct training needs analysis across departments, with a focus on F&B service and kitchen operations. Design and implement training modules including onboarding, customer service, hygiene standards, upselling, and leadership development. Monitor and evaluate training effectiveness through feedback, performance metrics, and audits. Maintain training records and prepare monthly reports on training activities and outcomes. F&B Operations Support: Advise on menu planning, pricing strategy, food costing, and inventory control. Train staff on F&B service standards, guest engagement, table etiquette, and complaint handling. Audit F&B departments regularly for SOP adherence, service quality, and hygiene compliance. Support the culinary and service teams in improving operational efficiency and guest satisfaction scores. Quality Assurance: Ensure implementation of brand and quality standards. Conduct regular mock drills, service audits, and role plays. Recommend corrective action plans for service shortfalls and staff performance gaps. Skills & Competencies: Strong knowledge of F&B operations including kitchen, service, bar, and banquet. Effective training and presentation skills. Excellent communication and interpersonal abilities. Leadership and team motivation skills. Problem-solving and analytical mindset. Qualifications & Experience: Degree/Diploma in Hotel Management or related field. 8–12 years of experience in F&B operations, with at least 3 years in a training/consultant role. Prior experience in luxury hotels/resorts or reputed hospitality chains preferred. Certified Trainer or experience with L&D tools is an added advantage. Job Type: Full-time Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Health insurance Work Location: In person