Training Coordinator

*Please note this is a 7 Month Fixed Term Contract*

Join RICS, a globally respected organisation that sets the highest ethical standards across land, real estate, construction, and infrastructure, supporting 140,000 professionals worldwide.

At RICS, we are at the forefront of shaping the built and natural environment. As a prominent professional body, we empower our members with globally recognised qualifications, influential networks, and access to high quality resources.

Role Purpose and Key Responsibilities

We are seeking a highly organised and service-oriented Training Coordinator to support the delivery of RICS’ global portfolio of professional development and learning products. Reporting to the Training Delivery Manager, you will play a critical role in ensuring the smooth scheduling, coordination, and delivery of a wide range of learning formats, including eLearning, web classes, certification programmes, and qualification courses.

This role requires a proactive individual with excellent communication skills and a strong commitment to customer service. You will work closely with internal teams, subject matter experts (SMEs), and external stakeholders to ensure a seamless learner experience and the consistent delivery of high-quality training.

- Providing technical and customer support for global learners and internal stakeholders, ensuring timely resolution of queries in line with service level agreements.

- Creating and maintaining course pages on the Moodle learning management system.

- Managing delegate enrolment, attendance tracking, and pre/post-course communications.

- Coordinating the scheduling of training activities in collaboration with SMEs, clients, and delivery teams.

- Supporting SME onboarding, logistics, and payments, including travel and visa arrangements where required.

About You

You will bring a strong background in training coordination or technical customer support, with a proven ability to manage multiple priorities in a fast-paced environment. You are detail-oriented, collaborative, and committed to delivering exceptional service.

- Demonstrated experience in technical customer support, ideally in a learning or training environment.

- Strong organisational skills and the ability to manage complex scheduling and logistics.

- Experience working with learning management systems (LMS), preferably Moodle.

- Excellent interpersonal and communication skills, with the ability to engage confidently with stakeholders at all levels.

Equal Opportunity Employer:

RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds, as we believe that our differences drive our performance. Please let us know if we can support you with any adjustments to our recruitment process.

Candidates must have the correct right to work in the country where the role is based.